Engineering Technician

In Cork; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading petcare company in Batley is seeking a Multiskilled Engineering Technician to maintain and optimize specialized production equipment. The ideal candidate will have a strong electrical bias and demonstrate a passion for continuous improvement. Responsibilities include performing fault diagnostics and planning maintenance activities to ensure smooth operations. Competitive salary and benefits are offered including various bonuses and healthcare options.

Benefits

Welcome Bonus

Performance Bonus

Private healthcare

Pension up to 9% contribution

Life assurance 4x salary

EV salary sacrifice scheme

Onsite gym

Nursing support

Annual leave 24–32 days

Free parking

Qualifications

• Solid foundation in engineering built through a recognised apprenticeship.
• Proven working knowledge of 415 V distribution, motor control, PLC software.
• Understanding of a broad range of electromechanical devices.

Responsibilities

• Perform fault diagnosis on production machinery.
• Plan maintenance activities for smooth transitions.
• Provide technical expertise to assist with equipment issues.

Skills

Electrical engineering skills

Problem-solving

Team collaboration

Education

HNC level in electrical engineering

Recognised apprenticeship

Tools

SAP

Atlas PM

Microsoft Office

Job description

Multiskilled Engineering Technician – Mars Petcare, Batley, West Yorkshire

Location: Batley, West Yorkshire

Salary: £50,400 - £6,700 (DOE + shift allowance)

Benefits: Welcome Bonus, Performance Bonus, Private healthcare, Pension up to 9% contribution, Life assurance 4x salary, EV salary sacrifice scheme, Onsite gym, nursing support, annual leave 24–32 days, free parking.

Shift Pattern: 12‑hour rotation (Week 1: 2 days/2 nights/5 off; Week 2: 2 days/3 nights/4 off; Week 3: 3 days/2 nights/5 off; repeat).

Join our dynamic Mars Petcare factory team where you will maintain and optimise specialised production equipment with a strong electrical bias. The role is ideal for individuals with electrical engineering skills and a passion for continuous improvement and collaborative problem‑solving.

Responsibilities

• Perform fault diagnosis leading to resolution of random failures on production machinery, identifying the root cause in the repair process.
• Determine when and which technical issues are escalated to the days support organisation.
• Provide technical experience and expertise to assist others in resolution of equipment issues.
• Ensure safe delivery of all services into and out of the factory during shift (including steam, air, water, gas and electricity).
• Plan maintenance activities for yourself and others to achieve smooth transition between maintenance and production availability of equipment.
• Alongside the area engineer, ensure that the right planned preventative maintenance is completed.

Qualifications

• Solid foundation in engineering, built through a recognised apprenticeship.
• HNC level in an electrical engineering discipline and a sound mechanical aptitude.
• Proven working knowledge of 415 V distribution, motor control, PLC software, process control philosophies, Level 2 systems and networks; experience with pneumatics & hydraulics is an advantage.
• Understanding of a broad range of electromechanical devices.
• Basic working knowledge of H&S regulations.
• Computer literate and comfortable navigating internal software packages such as Atlas PM, SAP and Microsoft Office.

What You Can Expect from Mars

• Work alongside 130,000+ Associates worldwide guided by our Five Principles.
• Be part of a purpose‑driven company shaping “the world we want tomorrow.”
• Access world‑class training & development from day one.
• Receive an industry‑leading salary and benefits package.

Senior QA Technician – Facility Management & Cleaning Services, Bradford, West Yorkshire

This role is critical in ensuring the highest standards of cleanliness and sanitation across a variety of commercial and industrial sites.

Responsibilities

• Conduct regular site inspections and quality audits to assess cleaning standards and compliance with SLAs.
• Develop, implement, and maintain QA protocols and checklists for cleaning and sanitation services.
• Train cleaning staff on best practices, proper use of equipment and chemicals, and adherence to health and safety procedures.
• Identify areas for improvement in cleaning processes and recommend corrective actions.
• Document inspection findings, report on quality metrics, and track the implementation of corrective actions.
• Ensure compliance with all relevant health, safety, environmental and industry‑specific regulations.
• Investigate customer complaints related to cleaning quality and provide timely resolutions.
• Manage and maintain inventory of cleaning supplies and equipment, ensuring proper usage and storage.
• Collaborate with operations managers and site supervisors to address quality concerns and implement training programs.
• Stay up‑to‑date with the latest cleaning technologies, products, and industry best practices.
• Promote a culture of quality and continuous improvement among the cleaning teams.
• Assist in the onboarding and training of new cleaning staff members.

Qualifications

• Proven experience in a quality assurance, supervisory, or training role within the cleaning or facilities management industry.
• Solid understanding of cleaning chemicals, equipment, and best practices for various surfaces and environments.
• Knowledge of health, safety and hygiene regulations (e.g., COSHH, RIDDOR).
• Excellent observational skills and a keen eye for detail.
• Strong written and verbal communication skills.
• Ability to conduct effective training sessions and provide constructive feedback.
• Good organizational and time‑management skills.
• Proficiency in using standard office software (e.g., Microsoft Office Suite).
• A proactive approach to problem‑solving and a commitment to maintaining high standards.
• Relevant certifications in cleaning or facilities management are a plus.

Technical Support Lead – Leeds, West Yorkshire

Key Responsibilities

• Lead, train, and mentor a team of technical support specialists, fostering a collaborative and high‑performing environment.
• Oversee the daily operations of the technical support department, ensuring prompt and effective resolution of customer inquiries and issues.
• Develop and implement best practices and standard operating procedures for technical support.
• Monitor support metrics and KPIs, identifying trends and areas for improvement to enhance customer satisfaction.
• Act as a point of escalation for complex technical problems, providing advanced troubleshooting and solutions.
• Collaborate with product development and engineering teams to provide feedback on product issues and potential improvements.
• Manage the support ticketing system, ensuring efficient case management and documentation.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Conduct regular team meetings and performance reviews, providing constructive feedback and professional development opportunities.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.
• Contribute to the development and delivery of training programs for new and existing support staff.
• Stay up‑to‑date with the latest technological advancements and product updates.

Qualifications

• Proven experience in a technical support role, with at least 3 years in a leadership or supervisory capacity.
• Strong technical aptitude and understanding of IT systems, software, and hardware.
• Excellent troubleshooting and problem‑solving skills.
• Demonstrated ability to lead, motivate, and develop a team.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to manage multiple priorities and work effectively under pressure.
• Familiarity with ITIL best practices is a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proactive approach to identifying and resolving potential issues.

Remote Technical Support Lead – Leeds, West Yorkshire

Key Responsibilities

• Lead, train, and mentor a remote team of technical support specialists, fostering a collaborative and high‑performing environment.
• Oversee the daily operations of the technical support function, ensuring efficient ticket management and timely resolution of customer issues.
• Develop and implement support strategies, processes, and best practices to enhance service delivery and customer satisfaction.
• Act as an escalation point for complex technical issues, providing expert‑level troubleshooting and resolution.
• Monitor support metrics, analyze trends, and generate reports to identify areas for improvement and communicate performance to management.
• Collaborate with other departments, including engineering and product development, to address recurring issues and provide feedback for product enhancement.
• Create and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs.
• Ensure adherence to service level agreements (SLAs) and maintain high standards of service quality.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Stay current with industry trends and new technologies relevant to technical support.

Qualifications

• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory capacity.
• In‑depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to lead and motivate a remote team.
• Ability to manage multiple priorities and work effectively under pressure.
• Proactive and self‑directed with a strong sense of ownership.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

Apprentice Technical Support Engineer – Leeds, West Yorkshire

Our client, a progressive technology solutions provider, offers a blended on‑site training and remote flexibility apprenticeship for aspiring IT support professionals.

Key Duties

• Provide first‑level technical support to end‑users via phone, email, and ticketing systems.
• Respond to support requests through multiple channels.
• Diagnose and resolve hardware and software issues.
• Install, configure, and upgrade computer hardware and software.
• Assist with network troubleshooting and maintenance.
• Document technical issues and resolutions.
• Escalate complex problems to senior support staff.
• Participate in training sessions and pursue relevant certifications.
• Contribute to the development of support documentation and knowledge base articles.
• Maintain a high degree of customer service.

Qualifications

• Strong interest in technology with solid problem‑solving skills.
• A foundational understanding of computer hardware, operating systems (Windows, macOS), and basic networking concepts.
• Desire to earn industry‑recognised certifications, e.g., CompTIA A+.
• Positive attitude and willingness to learn.

Technical Support Specialist – IT Helpdesk – Bradford, West Yorkshire

Key Responsibilities

• Respond to and resolve technical support requests from internal employees and external customers via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices.
• Install, configure, and maintain computer hardware, software applications, and peripherals.
• Provide guidance and support on the use of IT systems and applications.
• Escalate complex issues to senior IT staff or relevant departments when necessary.
• Document technical solutions and create knowledge base articles for common issues.
• Assist with user account management, including setup, password resets, and access permissions.
• Participate in the testing and deployment of new software and hardware.
• Contribute to improving IT support processes and customer service delivery.
• Maintain a high level of customer satisfaction by providing prompt, professional, and friendly support.

Qualifications

• Proven experience in an IT helpdesk or technical support role, ideally 2+ years.
• Strong understanding of operating systems (Windows, macOS) and common business software (Microsoft Office Suite, G Suite).
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem‑solving and diagnostic skills.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Customer‑centric mindset with a patient and empathetic approach.
• Ability to manage time effectively and prioritise tasks in a fast‑paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.
• Willingness to work a Hybrid schedule, balancing remote work with in‑office collaboration in Bradford, West Yorkshire.