* Provide M&E and compliance oversight for the retail/commercial units located within the residential buildings.* Ensure commercial occupiers are supported on building infrastructure, emergency systems, and statutory responsibilities.* Act as a liaison point for technical queries and planned works coordination, escalating to the Residential Building Manager where appropriate.* Provide direct cover or escalation support for the Building Manager and Front of House Manager during periods of absence or unavailability.* Participate in the on-call rota for engineering emergencies and urgent building issues.* Carry out other reasonable duties as instructed and directed by the Residential Building Manager (and Operations Manager where required).* Apprenticeship or higher qualification in mechanical/electrical engineering or building services.* Health & Safety qualifications (IOSH, SSSTS, or NEBOSH) preferred.* Minimum 5 years’ experience managing engineering or hard-services delivery in high-end residential or mixed-use environments.* Proven ability to lead in-house teams and external contractors, maintaining compliance and service excellence.* Strong working knowledge of statutory systems (L8, EICR, SFG20, LOLER, PUWER, building regulations).* Experience using CAFM systems and reactive maintenance systems, such as Yardi Maintenance IQ or RiskWise.* Technically credible, safety-focused leader with strong problem-solving skills.* Calm, composed, and decisive under pressure.* Approachable and collaborative, fostering a positive team culture.* Committed to high standards, professional growth, and continuous improvement.**HEALTH SAFETY AND WELFARE RESPONSIBILITIES****ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES****QUALITY MANAGEMENT RESPONSIBILITIES*** Find opportunities to collaborate with others across the business to achieve shared goals* Encourage inclusive networks and treat others with respect and fairness* Use knowledge to work effectively with suppliers / contractors to meet shared goals* Confident in making decisions appropriate to the role* Learn from mistakes and listen to constructive feedback to improve performance* Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. **Flexible Working**At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. **Other Benefits**Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.