Engagement Manager

Scc; Birmingham; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

A leading IT company in the UK is looking for an Engagement Manager to lead strategic customer engagements and foster long-term partnerships. The ideal candidate will have over 7 years of experience in management roles and a strong knowledge of Agile and ITIL methodologies. This role supports hybrid working conditions and offers a competitive salary package. Join a team that values innovation and diverse perspectives.

Benefits

Large company benefits

Flexible benefits scheme

Paid volunteering days

Qualifications

• Minimum of 7 years’ experience in a delivery or engagement management role.
• Strong knowledge of delivery methodologies including Agile/SCRUM, Waterfall, and ITIL.
• Proven success in managing complex client relationships.

Responsibilities

• Lead strategic planning and execution for assigned customer engagements.
• Build and maintain strong, trust-based client relationships.
• Monitor engagement performance and implement improvements.

Skills

Delivery methodologies including Agile/SCRUM

Communication skills

Negotiation skills

Analytical thinking

Leadership and team motivation

Education

Relevant degree or professional certifications (e.g., PMP, PRINCE2, SAFe)

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Engagement Manager

Location: National (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £75,000 - £85,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose

The Engagement Manager is responsible for leading the planning, execution, and oversight of strategic customer engagements that drive business growth and strengthen long‑term partnerships. This role works cross‑functionally to align initiatives with organisational goals, ensures successful delivery of services, and manages key stakeholder relationships. The Engagement Manager also plays a critical role in identifying growth opportunities and ensuring high levels of client satisfaction.

Security clearance or the willingness to apply will be required for this role. đưa

Key responsibilities

• Lead strategic planning and execution for assigned customer engagements and programmes.
• Facilitate regular governance and alignment meetings with internal and external stakeholders.
• Build and maintain strong, trust‑based client relationships to support long‑term success.
• Collaborate with delivery, product, and technical teams to ensure seamless implementation of initiatives.
• Monitor engagement performance and implement improvements based후 feedback and KPIs.
• Provide leadership and direction to delivery teams, ensuring clarity of goals and responsibilities.
• Identify and pursue opportunities for account growth and service expansion.
• Manage budgets, timelines, and resource allocation for assigned engagements.
• Develop and execute strategies to enhance client satisfaction and retention.
• Act as the primary escalation point for client concerns, ensuring timely and effective resolution.

Skills and experience

• Minimum of 7 years’ experience in a delivery or engagement management role.
• Strong knowledge of delivery methodologies including Agile/SCRUM, Waterfall, DevOps, and ITIL.
• Proven success in managing complex client relationships and strategic initiatives.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking capabilities.
• Demonstrated ability to lead, influence, and motivate cross‑functional teams.
• Relevant degree or professional certifications (e.g., PMP, PRINCE2, SAFe, SCRUM, ITIL) preferred.

About Us

SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.