End-to-End Sales Support & Customer Care

Lucy Electric Ltd.; Clough Head; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading electrical company is seeking a Sales Support/Customer Service Advisor to manage complex customer orders and support the sales process. The role involves coordination across multiple teams to ensure customer satisfaction and adherence to deadlines. Ideal candidates will have experience in a busy office environment, strong problem-solving skills, and a degree level education. This full-time position offers an entry-level opportunity with extensive training and support.

Qualifications

• Proven experience coordinating complex customer orders.
• Experience of working in a busy office environment.
• Must have strong problem-solving skills.

Responsibilities

• Manage the end-to-end order process engaging regularly with customers.
• Ensure contracts are reviewed and all internal procedures are followed.
• Identify and monitor terms and conditions, escalating as required.

Skills

Coordination of complex customer orders

Office environment experience

Contract management

Delegation skills

Problem-solving

Troubleshooting

Education

Degree level education or equivalent

Tools

Microsoft Office

D365

Job description

A leading electrical company is seeking a Sales Support/Customer Service Advisor to manage complex customer orders and support the sales process. The role involves coordination across multiple teams to ensure customer satisfaction and adherence to deadlines. Ideal candidates will have experience in a busy office environment, strong problem-solving skills, and a degree level education. This full-time position offers an entry-level opportunity with extensive training and support.