Employee Relations Specialist

CSG; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking an Employee Relations Specialist to foster positive employee relations. Responsibilities include managing employee concerns, conducting investigations, and developing training on conflict resolution. Ideal candidates will possess a Bachelor’s in HR and 3 years of relevant experience. The role offers a full-time position with various perks including hybrid work options.

Benefits

Work from Home, in-office, or hybrid

Healthcare: Dental, Medical, and Vision

Paid Vacation, Volunteer, and Holiday Time Off

Qualifications

• 3 years of experience in HR, Employee Relations, or related field.
• Knowledge of labor laws and employment regulations.
• Ability to handle sensitive information with discretion.

Responsibilities

• Serve as a point of contact for employee workplace issues.
• Conduct thorough investigations into employee complaints.
• Develop and deliver training sessions on conflict resolution.

Skills

Conflict resolution

Communication skills

Analytical abilities

Interpersonal skills

Education

Bachelor's degree in Human Resources or related field

Master’s degree or HR certification (e.g., SHRM-CP)

Job description

Employee Relations Specialist page is loaded## Employee Relations Specialistlocations: United Kingdom Remote: Portugal Remotetime type: Full timeposted on: Posted Todayjob requisition id: 30958Hi, I'm , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.The Employee Relations Specialist serves as a key resource for fostering positive employee relations and ensuring that all workplace issues are addressed in a fair, equitable, and consistent manner. This role involves managing employee concerns, mediating disputes, and working to resolve conflicts while promoting a positive organizational culture.**We are looking for Employee** **Relations Specialist who** **will:*** Serve as the first point of contact for employees regarding workplace issues, grievances, and disputes.* Facilitate resolution of conflicts between employees or between employees and management through mediation, counseling, and problem-solving techniques.* Conduct thorough and impartial investigations into employee complaints, documenting findings and recommending appropriate actions.* Ensure that company policies and procedures are communicated effectively and adhered to, including those related to employee conduct, performance, and ethics.* Assist in creating and updating employee relations policies and procedures to ensure compliance with legal requirements and best practices.* Educate employees and managers on company policies, procedures, and relevant laws.* Develop and deliver training sessions for employees and managers on topics such as conflict resolution, communication skills, and employee rights.* Provide guidance and support to managers on handling employee issues, performance management, and disciplinary actions.* Stay current on labor laws, regulations, and industry standards to ensure the company’s policies and practices comply with legal requirements.* Maintain accurate records of investigations, resolutions, and disciplinary actions in accordance with legal and organizational requirements.* Generate reports on employee relations issues, trends, and resolutions for management review.* Analyze data related to employee relations issues to identify trends and areas for improvement.* Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.* A Master’s degree or HR certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) is a plus* 3 years of experience in HR, Employee Relations, or a related field, with a strong background in conflict resolution and policy enforcement.* Knowledge of labor laws, employment regulations, and best practices in employee relations specifically in the EMEA region.* Excellent interpersonal and communication skills.* Strong problem-solving and analytical abilities.* Ability to handle sensitive and confidential information with discretion.* Proficient in English in a business environment.**CSGer Perks & Benefits*** Work from Home, in-office, or hybrid* Employee Belonging Groups* Healthcare: Dental, Medical, and Vision* Paid Vacation, Volunteer, and Holiday Time Off* And so much more!**Location(s):**United Kingdom RemotePortugal Remote**Accommodation:**If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.**Our Guiding Principles:****Impact:** Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.**Integrity:** Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.**Inspiration:** Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.**Our Story:**CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.**empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.****By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our**CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.For the EEO it's the Law posting, click .