Empathetic Customer Care Specialist - Resilient Support

Barclays Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution in Manchester is looking for a Specialist Customer Care Colleague to support vulnerable customers and provide exceptional service. You will handle complex customer inquiries, collaborate with teams, and drive improvements in customer care processes. The ideal candidate has strong resilience, empathy, and customer service experience. This role is crucial in making a positive impact during customers' challenging times.

Qualifications

• Ability to remain calm and focused in emotionally intense situations.
• Demonstrating care and understanding for vulnerable customers.
• Experience in delivering exceptional customer service.

Responsibilities

• Provide customer service through chat, email, and phone.
• Resolve complex customer needs with personalized solutions.
• Collaborate with teams to enhance customer care processes.

Skills

Resilience

Empathy

Teamwork

Customer Service

Telephony

Vulnerability Support

Job description

A major financial institution in Manchester is looking for a Specialist Customer Care Colleague to support vulnerable customers and provide exceptional service. You will handle complex customer inquiries, collaborate with teams, and drive improvements in customer care processes. The ideal candidate has strong resilience, empathy, and customer service experience. This role is crucial in making a positive impact during customers' challenging times.