Emerging Channels and Markets Capability SCDM - EMEA eCommerce

Kenvue; High Wycombe; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consumer goods company in the United Kingdom is seeking a Senior Customer Development Manager focusing on Emerging Channels and Markets. This pivotal role requires managing strategies across Social Commerce and Amazon and enhancing the organization’s eCommerce literacy. Candidates should possess experience in digital commerce and excellent communication skills. Join us to make a significant impact in a rapidly evolving digital landscape, with a competitive benefits package and opportunities for professional growth.

Benefits

Competitive Benefit Package

Paid Company Holidays

Extensive Learning & Development Opportunities

Qualifications

• Fluency in English is required.
• Experience of working with major global retailers is needed.
• Ability to create optimal commercial strategies.

Responsibilities

• Collaborate to craft the European Social Commerce strategy.
• Create go-to-market strategies for key markets.
• Deliver high-quality engagement and results.

Skills

Digital and Social Commerce Fluency

Experience managing Tik Tok

Experience managing Amazon

Strong communication skills

Analytical and numerate

Job description

Kenvue is currently recruiting for a: Emerging Channels and Markets Capability Senior CDM.

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to: eCommerce Commercial Lead, EMEA, Senior Manager

Location: Europe/Middle East/Africa, United Kingdom, England, High Wycombe

Work Location: Hybrid

What you will do

The Customer Development Team are responsible for partnering with our retail, pharmacy, eCommerce and wholesale customers, in order to deliver Kenvue’s strategies and initiatives to profitably grow.

Join Kenvue as a Senior Customer Development Manager (SCDM) for Emerging Channels and Markets and be at the forefront of our eCommerce evolution. In this dynamic role, you will act as a vital liaison between our external customers and internal decision-makers, driving the implementation of innovative strategies and action plans designed to propel Kenvue to new heights in the competitive landscape.

Your primary focus will be on harnessing the potential of the Social Commerce channel and other thriving marketplaces, including Amazon Expansion Markets (AEM) such as the Netherlands, Belgium, Poland, and Ireland. You will play a crucial role in shaping our approach to these fast-paced, high-growth areas, ensuring that Kenvue remains agile and responsive to market demands.

In addition to executing key strategies, you will contribute to enhancing the eCommerce literacy across our organization, empowering teams with the knowledge and tools needed to capitalize on emerging business growth opportunities. This is not just a job; it’s a chance to make a significant impact in a rapidly evolving field and help Kenvue lead the charge in digital commerce.

Are you ready to drive change and contribute to our success in the eCommerce landscape? If you are passionate about digital innovation and eager to collaborate with diverse teams across markets, we want to hear from you!

Key Responsibilities

• Strategic Recommendations: Collaborate with leadership to craft the European Social Commerce strategy and investment plans that align with Kenvue’s revenue targets. Play a pivotal role during the annual Amazon customer Joint Business Plan (JBP) negotiation cycles, establishing clear business objectives for the countries in scope.
• Go To Market: Create a consistent and scalable go-to-market strategy that empowers key markets to fully capitalize on Social Commerce opportunities. This strategy will focus on enhancing brand penetration for our key brands by delivering a best-in-class customer experience supported by operational excellence.
• Customer Centricity: Maintain an outside in perspective to anticipate future marketplace changes and develop solutions to drive positive results for Kenvue across Social Commerce and Amazon platforms. Deliver high quality customer contact driving positive engagement at buyer level, and across functions within the customer leading to improving AGS results. Closely partner with broader Amazon cross functional teams to deliver key sales, profit, investment and share ambitions for expansion markets in line with the EU 3 year plan.
• Executional Focus: Serve as the essential bridge between external customers and internal decision-makers, ensuring seamless communication and collaboration.
• Enhancing eCommerce Literacy: Elevate the organization’s eCommerce literacy by sharing valuable cross-market insights and translating proven success models into actionable strategies. Empower teams across various markets to leverage these learnings and adapt best practices that foster growth and innovation.
• Reporting and Analytics: Provide timely and insightful business updates to key internal stakeholders within the EMEA eCommerce channel, ensuring alignment and transparency in progress toward strategic objectives.
• Influencing and People Leadership: Develop effective working relationships with key senior internal and external stakeholders to provide expertise and data driven recommendations – this will include exec level engagements within Kenvue and with the customers. Although there are no direct reports, within the hybrid Pan EU structure there will a dotted line from local KAM’s into this role.

What Are We Looking For

Experience

• Digital and Social Commerce Fluency
• Experience managing Tik Tok from a holistic perspective – Commercial and Brand
• Experience managing Amazon locally and/or at Pan EU level
• A track record of delivering profitable growth within customers in developed markets
• Experience of working within major global retailers (e.g., Tesco, Walmart, AS Watson)
• Ability to create an optimal commercial strategy and influence appropriate cross functional stakeholders to deliver results
• A strong understanding of the Digital Commerce ecosystem, particularly Digital Shelf and Retail Media
• Strong leadership qualities, with understanding of how to inspire and develop a team
• Entrepreneurial spirit; someone who proactively identifies issues and opportunities and leads the response of their team/the broader business to them
• Excellent communication skills and interpersonal skills
• Analytical and numerate, with the ability to pull insights from data and present them clearly.
• Fluency in English is required

What’s in it for you?

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Extensive Learning & Development Opportunities
• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.