Emergency Response Officer

British Red Cross incorporated; Greater Manchester; Hybrid; GBP 28,000; Full time

Job summary

A prominent humanitarian organization is seeking an Emergency Response Officer to lead volunteers in crisis management efforts. This role involves coordinating responses, ensuring strong relationships with local authorities, and maintaining a 24-hour on-call rota. Ideal candidates will have experience in managing volunteers, strong IT skills, and knowledge of emergency legislation. The position offers a hybrid working model and competitive benefits, including flexible working hours and significant annual leave.

Benefits

Flexible working

36 days annual leave plus options to buy more

Up to 6% contributory pension

Career & learning opportunities

Employee benefits platform

Wellbeing support programs

Cycle to work scheme

Qualifications

• Ability to guide and influence volunteers.
• Experience handling complex and changing situations.
• Knowledge of emergency response legislation is essential.

Responsibilities

• Manage and support volunteers in emergency responses.
• Ensure effective responses to crisis situations.
• Develop engage with external organizations for emergency planning.

Skills

Experience managing volunteers

Strong IT proficiency, particularly with Microsoft Office

Knowledge of health and safety practices

Experience delivering high-quality services

Ability to handle complex situations

Job description

Emergency Response Officer

Location: Thames Valley, covering areas of Berkshire, Buckinghamshire, Oxfordshire (Hybrid)

Salary: £27,041 per annum

Hours: 35 per week

Contract: Permanent

Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.

Are you ready to lead volunteers and make a real impact when crisis strikes? Do you thrive in fast‑paced environments and want to make a difference in your community? As an Emergency Response Officer, you’ll be at the heart of our crisis response efforts – coordinating volunteers Number 4, supporting vulnerable people and working with partners to deliver life‑changing support.

What will a day in the life of an Emergency Response Officer involve?

• Managing and supporting volunteers in emergency responses.
• Ensuring effective and efficient responses to crisis and emergency situations.
• Developing the emergency planning role, engaging with external organisations.
• Building and maintaining strong relationships with external organisations, like local authorities and fire and rescue services.

To be a successful Emergency Response Officer, what will you need?

• Experience managing volunteers, with the ability to guide and influence others.
• Experience delivering high‑quality services to the public, handling complex and changing situations.
• Knowledge of relevant health and safety practices and emergency response legislation.
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• Strong IT proficiency, particularly with Microsoft Office programs.
• Experience creating and monitoring data, interpreting management information, and user feedback.

In this truly rewarding role, you will be part of a 24‑hour on‑call rota as potential emergency response duties can arise at any time. You’ll need to be easily accessible to the location to attend work meetings and face‑to‑face events on a regular basis. Ideally, candidates will be located within the following counties: Berkshire, Buckinghamshire or Oxfordshire.

Interested? The closing date for applications is 23.59 on Sunday 8th February 2026. Interviews commencing shortly after this date.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
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• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, verlows world’s emergency responders.