EMEA Renewal Management VP — Remote

Genesys Cloud Services, Inc.; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Job summary

A leading technology company is seeking a VP of Renewal Management to optimize renewal rates and maximize customer retention in the EMEA region. This role involves defining regional strategies, forecasting renewals, and advocating for a customer-first approach. Candidates should have over 12 years of experience in revenue operations, exceptional communication skills, and a track record of exceeding targets. Tools include Salesforce and Tableau, with a focus on innovative AI-driven solutions. Join us to help transform customer experience while driving operational excellence.

Benefits

Competitive salary

Flexible work arrangements

Comprehensive health benefits

Qualifications

• 12+ years of enterprise-level recurring revenue operations experience.
• Proven track record of achieving renewal and retention targets.
• Strong communication and presentation skills.

Responsibilities

• Define and execute the regional renewal strategy.
• Partner with Customer Success to forecast renewal rates.
• Champion a customer-first renewal approach.
• Lead initiatives leveraging AI and automation.

Skills

Customer success advocacy

Renewal forecasting

Data analysis

Relationship-building

Cross-cultural collaboration

Education

Bachelor's degree in business or finance

Tools

Salesforce

Tableau

PowerPoint

Excel

Job description

A leading technology company is seeking a VP of Renewal Management to optimize renewal rates and maximize customer retention in the EMEA region. This role involves defining regional strategies, forecasting renewals, and advocating for a customer-first approach. Candidates should have over 12 years of experience in revenue operations, exceptional communication skills, and a track record of exceeding targets. Tools include Salesforce and Tableau, with a focus on innovative AI-driven solutions. Join us to help transform customer experience while driving operational excellence.