EMEA On-site Customer Service & Solutions Advisor

Bio-Techne; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading biotechnology company is seeking a motivated Customer Service Advisor to support their EMEA team in Bristol. This role involves handling sales enquiries and processing orders via phone, email, and live chat. The company values tech-savvy individuals with a customer-focused mindset and excellent communication skills. As part of the role, you will gain valuable experience in a supportive environment. Fluency in English and French is preferred, along with relevant educational credentials.

Benefits

Competitive wages

Extensive benefits for families

Retirement programs

Mentorship and training opportunities

Qualifications

• Experience in a customer-focused role is a plus; open to freshly graduated students.
• Tech-savvy with experience in ERP/CRM platforms.

Responsibilities

• Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat.
• Process sales orders accurately across multiple channels.
• Respond to order queries and provide practical solutions.

Skills

Customer-focused mindset

Strong IT skills

Excellent communication skills

Fluent in English and French

Education

Bachelor’s degree in Hospitality, Business, Marketing, Life Sciences or a technology-related field

Tools

Microsoft D365

Salesforce

Job description

A leading biotechnology company is seeking a motivated Customer Service Advisor to support their EMEA team in Bristol. This role involves handling sales enquiries and processing orders via phone, email, and live chat. The company values tech-savvy individuals with a customer-focused mindset and excellent communication skills. As part of the role, you will gain valuable experience in a supportive environment. Fluency in English and French is preferred, along with relevant educational credentials.