EMEA Customer Success Engineer - Remote & Integrations

Applied Intuition Inc.; Remote; GBP 72,000 - 89,000; Full time

Job summary

A leading Internet intelligence company seeks a Customer Success Engineer to enhance customer experience. In this role, you'll partner with the Customer Success team, delivering expertise, solving complex issues, and guiding clients through the adoption phases. The ideal candidate has 2+ years in a technical, customer-facing role, strong communication skills, and knowledge of security tools. This is a remote position in the UK, offering a salary range of £72,000 - £89,000 and excellent benefits including health insurance and a 401k match.

Benefits

401k match

Health insurance

Vision and dental

Qualifications

• 2+ years of experience in a technical, customer facing role.
• Basic knowledge of security tooling and cloud providers.
• Comfortable using REST APIs and Python.

Responsibilities

• Provide a world class customer experience.
• Assist with support requests ranging from simple to complex.
• Guide operational workflows to reduce time to value.

Skills

Customer-facing experience

Technical problem-solving

Communication skills

Organizational skills

Familiarity with REST APIs

Basic security knowledge

Tools

Python

Cloud Connectors

Splunk

Jira

Service Now

Job description

A leading Internet intelligence company seeks a Customer Success Engineer to enhance customer experience. In this role, you'll partner with the Customer Success team, delivering expertise, solving complex issues, and guiding clients through the adoption phases. The ideal candidate has 2+ years in a technical, customer-facing role, strong communication skills, and knowledge of security tools. This is a remote position in the UK, offering a salary range of £72,000 - £89,000 and excellent benefits including health insurance and a 401k match.