Account Manager

Publicis Groupe; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global communications agency is seeking an Operations Manager to spearhead operational efficiency and team leadership. This role focuses on governance, financial compliance, and driving collaboration in a fast-paced environment. The ideal candidate will have a media operations background, strong communication skills, and experience managing high-performing teams. Benefits include flexible working options and a supportive work culture, making it an excellent opportunity for growth and development.

Benefits

WORK YOUR WORLD opportunity

Reflection Days

Help@Hand benefits

Family friendly policies

Flexible working and birthday day off

Great local discounts

Qualifications

• Strong background in media or client operations.
• Proven success in leading and developing teams.
• Calm, solutions-focused approach under pressure.

Responsibilities

• Lead and guide the Client Operations team.
• Ensure balanced workloads and operational flow.
• Uphold operational excellence with documentation.

Skills

Media or client operations experience

Team leadership

Exceptional communication skills

Organizational skills

Tools

MediaOcean/MX

PO and billing platforms

Job description

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023!

Overview

We’re looking for an exceptional Operations Manager to lead the operational heartbeat of a dedicated, fast‑moving team supporting a major global brand. If you're energised by operational efficiency, people leadership, and creating seamless ways of working across markets, this role offers the perfect platform to shine.

As the senior operational lead, you’ll oversee governance, delivery, and financial compliance across international activity—while shaping a culture of collaboration, empowerment, and continuous improvement.

Responsibilities

What You’ll Lead & Own

• Champion, mentor, and guide a team of Client Operations Senior Executives and Executives.
• Allocate resources intelligently, ensuring balanced workloads and operational flow.
• Oversee and enforce end‑to‑end PO lifecycle governance in line with contractual requirements.
• Lead high‑impact Activation & Planning meetings, driving clarity and momentum.
• Partner cross‑functionally with Finance, AP, Planning, and Investment teams to ensure seamless delivery.
• Uphold operational excellence through documentation, process refinement, and optimisation.
• Act as the go‑to subject matter expert, confidently managing escalations and resolving challenges.

Qualifications

What You’ll Bring

• Strong background in media or client operations, with a deep understanding of best‑practice workflows.
• Proven success in leading and developing high‑performing teams.
• Exceptional communication and organisational skills.
• Experience with operational and finance systems (e.g., MediaOcean/MX, PO and billing platforms).
• A calm, solutions‑focused approach to working under pressure and to strict deadlines.

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day‑to‑day work and create time to focus on your well‑being and self‑care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGs (Employee Action Groups).