Parts Telesales Advisor - Huyton Rudgate Road, Liverpool, Merseyside Parts

HGVTraders LTD.; Liverpool; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

North West Trucks • Rudgate Road, Liverpool, Merseyside, L36 6AJ, GB

Experience: Previous experience in parts telesales or a similar role

Department: Parts

Job Description

North West Trucks is looking for a proactive and customer-focused Parts Telesales Advisor to join our busy team in Huyton. This is a great opportunity for someone with a passion for commercial vehicle parts, strong sales skills, and a commitment to excellent customer service.

As a Parts Telesales Advisor, you’ll be a key point of contact for our customers, helping them identify and purchase the right parts while building long‑term relationships.

Hours

• Monday to Friday, 08:00 am to 5:00 pm, overtime till 7:00 pm, Saturday (rota basis), 8:00 am to 12:00 pm.
• i.e. 40 to 48 hours per week, 1 lunch break (unpaid).
• £13.40 per hour, overtime paid at time and half.
• Bonus paid monthly upon achieving target.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

• Handling inbound and outbound telesales calls.
• Identifying customer requirements and advising on suitable parts.
• Processing orders accurately and efficiently.
• Proactively upselling and promoting offers where appropriate.
• Liaising with the parts and warehouse teams to ensure timely delivery.
• Maintaining accurate customer and order records.
• Providing outstanding customer service at all times.

Qualifications

• Previous experience in parts telesales or a similar role (commercial vehicle knowledge).
• Confident telephone manner with strong communication skills.
• Sales-driven with a customer-first attitude.
• Good IT skills and attention to detail.
• Able to work well both independently and as part of a team.

Benefits

• Pension With North West Trucks Contribution
• Qualified Mental Health First Aiders
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• Cycle To Work Scheme
• Credit Union At Work
• On-Site Parking (Site Specific)

Additional Benefits

• Company Pension
• Bonus Scheme

About the Company

At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all‑makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.

Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you're ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family.

Don't miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!