Assistant Store Manager

Wolverine World Wide Inc.; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A global footwear brand based in the UK seeks an Assistant Manager to enhance customer experiences and support store operations. The role involves motivating the team, ensuring compliance with policies, and driving sales performance. Successful candidates will have a passion for customer service and the brand. Ideal for those with a flexible approach to work and a desire for leadership growth. This position offers a variety of perks including training opportunities, bonuses, and discounts on merchandise.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust

Health Cash Plan benefit

Enhanced Family Leave policy

Qualifications

• Previous experience in a fast‑paced, customer‑facing environment.
• Leadership or supervisory experience preferred.
• Comfortable working in a flexible schedule.

Responsibilities

• Motivate and engage your team to bring brand values to life.
• Deliver outstanding service to all customers.
• Drive sales and maintain standards.

Skills

Customer service

Team leadership

Flexibility

Time management

Motivational skills

Education

High School diploma or equivalent

Job description

Overview

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine.

Assistant Manager Role

As an Assistant Manager, you are on hand to resolve issues and identify innovative ways to enhance customer experience. You are loyal and passionate about our customers and your team. Partnering with the Store Manager will give you the chance to make your mark on the store and grow within the company.

Key Responsibilities

• Be a role model – motivate and engage your team to bring brand values to life and promote an inclusive, positive working atmosphere.
• Deliver outstanding service to all customers, demonstrating role‑model behaviours.
• Assist in driving sales, commercial performance and maintenance of standards, including compliance with established policies and procedures.
• Communicate efficiently on the floor and behind the scenes; develop and maintain relationships across the business.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership of stock management and visual merchandising, contributing to store KPIs.
• Educate your team and advise customers as a product expert and knowledgeable trainer.
• Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support all aspects of store management – opening/closing, cash handling, stock control, merchandising, and maintaining a clean, well‑presented store.
• Create memorable customer experiences through authentic service.
• Maintain compliance with company policies, including health and safety regulations.

Knowledge, Skills & Abilities Required

• Previous experience in a fast‑paced, customer‑facing environment.
• Experience in a customer‑facing role; leadership or supervisory experience preferred but not essential.
• Flexible, adaptable, comfortable working in a fast‑paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Self‑starter and ambitious – motivated to exceed store targets.
• Ability to work under pressure and manage multiple tasks simultaneously.

Working Conditions

• Retail environment.

US Candidates Only

• Performing duties consistent with the Company’s AAP/EEO goals and policies.
• High School diploma or equivalent.

The Extras

• Generous clothing allowance.
• Excellent training & development opportunities.
• Quarterly bonuses.
• 60% off all Sweaty Betty merchandise.
• 25 days holiday (pro‑rated if working part‑time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust – advice & support tool.
• Dedicated budget to attend fitness classes (per store).
• Access to Sample sales.
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK employees after successful probation.
• Enhanced Family Leave policy.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We celebrate diversity, embody inclusion, and strive for an equitable business. We ensure equal employment opportunities and aim to make our job advertising more inclusive. Our DEI mission is “to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self.” We commit to continuous learning, development and advocacy within the business.