AI Service Desk Product Owner — Associate Director (Hybrid)

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading global financial services provider is seeking an AI Product Owner & Developer to enhance their Service Desk AI assistant in London. The role requires expertise in AI technologies and user experience improvement. You'll be responsible for technical development, user engagement, and data analysis to drive efficiency. The ideal candidate will collaborate with various teams and utilize tools like Jira and Moveworks for optimal effectiveness. The company offers a hybrid work environment and is known for its commitment to employee development and well-being.

Benefits

Hybrid Work Environment

Comprehensive healthcare offerings

Retirement planning and tuition reimbursement

Qualifications

• Strong background with AI technology on both a technical and user level.
• Experience building, deploying, or managing AI/Chatbot assistants.
• Understanding of Natural Language Processing (NLP) concepts.

Responsibilities

• Directly own the technical development of the Service Desk AI assistant.
• Engage with end users to gather feedback for the Assistant.
• Optimize Service Desk efficiency and reduce manual workloads.
• Analyze usage metrics to refine the Assistant's responses.

Skills

AI technology expertise

User experience enhancement

Collaboration with stakeholders

Data analysis

Automation of repetitive tasks

Tools

Jira Service Desk

Moveworks Agentic AI platform

Microsoft Power Platform

Job description

A leading global financial services provider is seeking an AI Product Owner & Developer to enhance their Service Desk AI assistant in London. The role requires expertise in AI technologies and user experience improvement. You'll be responsible for technical development, user engagement, and data analysis to drive efficiency. The ideal candidate will collaborate with various teams and utilize tools like Jira and Moveworks for optimal effectiveness. The company offers a hybrid work environment and is known for its commitment to employee development and well-being.