Security-Cleared First Line Analyst - Hybrid UK (6-Month FTC)

Computacenter Holding GmbH; East Midlands; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading technology firm seeks a First Line Analyst for a 6 Month FTC at their Derby site. The role involves managing incidents, supporting users in Corporate IT environments, and providing excellent customer service. Ideal candidates have experience in First Line Support and expertise in troubleshooting. You will work in a hybrid model, with three days on-site per week. Join a diverse team committed to customer satisfaction and growth in a supportive environment.

Benefits

Inclusive culture

Commitment to equal opportunities

Support for disabled applicants

Qualifications

• Experience in a First / Second Line Support capacity, with proven experience of resolving incidents.
• Understanding of Corporate IT Environments and their relationship to users.
• Must highlight strong customer service and communication skills.

Responsibilities

• Manage incidents routed from First Level analysts and resolve issues.
• Maintain technical knowledge for customer-specific applications.
• Review and update technical support documents based on experience.

Skills

Troubleshooting skills

Excellent customer service skills

Experience in First/Second Line Support

Ability to work in a team

Tools

Windows 11

M365

VPN technologies

Job description

A leading technology firm seeks a First Line Analyst for a 6 Month FTC at their Derby site. The role involves managing incidents, supporting users in Corporate IT environments, and providing excellent customer service. Ideal candidates have experience in First Line Support and expertise in troubleshooting. You will work in a hybrid model, with three days on-site per week. Join a diverse team committed to customer satisfaction and growth in a supportive environment.