Analytics and Feedback Manager

Housing Quality Network; Bracknell; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading housing organization is seeking an Analytics and Feedback Manager for a 12-month fixed term position to lead analytics and customer feedback teams. This role encompasses delivering actionable insights for strategic decision-making and requires strong leadership skills and experience in data analysis. The successful candidate will work from one of three offices in the UK, with flexibility to work remotely. Benefits include 28 days holiday and a generous pension scheme.

Benefits

28 days holiday + buy/sell options

Generous pension scheme (up to 10%)

Life assurance (5x annual salary)

Qualifications

• Proven experience leading and managing diverse teams.
• Extensive experience in data analysis and customer feedback.
• Strong troubleshooting skills for operational and strategic insights.

Responsibilities

• Lead analytics and customer feedback teams.
• Deliver insights for operational and strategic decision making.
• Collaborate effectively with stakeholders at all levels.

Skills

Data analysis

Team leadership

Stakeholder management

Customer feedback analysis

Predictive analytics

Job description

Do you thrive on analysing data and creating actionable insights? Are you passionate about customer feedback and how we learn from this to improve customer services? Do you have extensive experience leading and managing a team with diverse and specialist roles? If so, we have the perfect opportunity for you:

At Abri, we’re looking for an Analytics and Feedback Manager for a 12 month fixed term position (maternity leave cover). You’ll be responsible for leading the analytics and customer feedback teams to provide ongoing customer feedback, customer insight and business insight for operational and strategic decision making.

This role is in the Insight Team, which is a wider team of 20 colleagues providing performance management, forecasting, research, data analysis and customer and business insight.

In this role, you will lead a team of six colleagues, within two distinct functions – analytics and customer feedback. The analytics function is responsible for delivering high quality insight from data analysis and predictive analytics. The customer feedback function is responsible for the delivery and analysis of all customer transactional surveys and the Tenant Satisfaction Measures (TSM) survey.

We’re looking for someone with extensive experience as a leader as well as proven experience with analysing, delivering and embedding insight at operational and strategic levels. As this is a fixed term role, the successful applicant will be quick to get up to speed, will have strong troubleshooting skills and a proven ability to work effectively with stakeholders at all levels.

You’ll be working from one of our offices (Eastleigh – SO50 6AD, Bracknell – RG12 1RF or Yeovil – BA22 8WN) three days per week to connect and collaborate with colleagues, and the other two days can be worked remotely.

We value genuine, authentic submissions, therefore we won’t consider AI – generated applications, so please make sure you’re sharing your own experiences and insights in your application.

There will be a two stage interview process for this role – the first stage via Microsoft Teams will take place on Thursday 26th February. The second stage with be a face to face interview in March.

Benefits

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Life assurance of 5x your annual salary