Remote Service Team Lead - Mental Health Clinicians

Bupa Insurance Limited; Salford; Hybrid; GBP 35,000; Full time

Job summary

A leading health insurance provider is searching for a dedicated Service Team Manager to oversee and develop remote mental health support teams in the UK. The successful candidate will be responsible for mentoring staff, implementing continuous improvement strategies, and managing service delivery to ensure high levels of customer satisfaction. This full-time role offers a salary of £35,000 plus a range of excellent benefits including enhanced pension, healthcare options, and flexible working arrangements. Quarterly travel is required to Bupa Place in Salford.

Benefits

25 days holiday, increasing with service

Enhanced pension and life insurance

Discounted gym sessions

Annual performance-based bonus

Bupa health insurance

Discounted dental insurance

Access to Digital GP platform

Emotional wellbeing support

Family mental health support

Financial wellbeing channels

Qualifications

• Previous experience in managing a team required.
• Experience in customer-focused healthcare settings.
• Strong leadership and motivational skills expected.

Responsibilities

• Lead and develop clinical mental health support teams.
• Support continuous improvement and operational delivery.
• Mentor staff and manage training needs.

Skills

Managing front-line employees

Healthcare customer focused environment

Ability to lead and inspire a team

Continuous improvement principles

Customer led thinking

Planning and time management

Job description

A leading health insurance provider is searching for a dedicated Service Team Manager to oversee and develop remote mental health support teams in the UK. The successful candidate will be responsible for mentoring staff, implementing continuous improvement strategies, and managing service delivery to ensure high levels of customer satisfaction. This full-time role offers a salary of £35,000 plus a range of excellent benefits including enhanced pension, healthcare options, and flexible working arrangements. Quarterly travel is required to Bupa Place in Salford.