Clinical Advisor

Manual; Greater London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A digital healthcare company is seeking a registered Clinical Advisor to provide expert clinical guidance through virtual consultations. The ideal candidate will have a healthcare registration, 2+ years of experience, and familiarity with telemedicine. You will be expected to manage high patient volumes while maintaining high care standards and adaptability to a fast-paced digital environment. This hybrid role is based in London with competitive benefits, including private medical insurance and flexible working policies.

Benefits

Share options

Private medical insurance

Gym & wellness benefit

Lunch once a week

Cycle to work scheme

Electric car scheme

Generous parental leave

Annual company retreat

Qualifications

• Registered healthcare professional (nurse, pharmacist, paramedic, etc.).
• 2+ years of patient-facing healthcare experience.
• Experience in telemedicine or digital healthcare.

Responsibilities

• Deliver high-quality virtual consultations via messaging and phone.
• Ensure patient safety while managing high consultation volumes.
• Adapt to new clinical protocols in a fast-paced environment.

Skills

Patient assessment

Telemedicine experience

Strong digital literacy

High-volume patient interaction management

Communication with empathy

Education

Current registration as a healthcare professional

Tools

Healthcare technology platforms

Job description

Overview

We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics etc.) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead.

This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!

What you’ll be doing

Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss, hair loss, and erectile dysfunction treatments.

Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations.

Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets.

Balance efficiency with quality care across multiple patient interactions without compromising clinical standards.

Communicate with empathy to support patients through challenging treatment experiences.

Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment. Able to work independently with strong self-management, prioritisation, and resilience in a demanding role.

What we need from you

• Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field)
• Minimum 2 years of patient-facing healthcare experience.
• Experience in telemedicine, digital healthcare, or remote patient consultations.
• Experience performing patient assessments or triage
• Strong digital literacy and comfort with healthcare technology platforms
• Proven ability to manage high volumes of patient interactions whilst maintaining quality care
• Knowledge of weight management and/or men\'s health conditions
• Experience with patient prioritisation and efficient workflow management

What we offer

• Share options
• Private medical insurance
• Gym & wellness benefit with Wellhub
• Remote opportunity / Hybrid role based in London Bridge 3 days a week
• Lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holidays and generous parental leave & flexible working policies
• Annual company retreat
• Join in the early stages of one of the most promising scale-ups in the healthcare space

Our interview process

• Initial screening call with our Clinical Recruiter
• First interview with Clinical Team Lead
• Final stage with Head of Clinical Services