Land Train Driver

Battersea Power Station; Greater London; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A major tourist attraction in London seeks an Experience Team – Land Train Driver to operate an electric visitor transport service. The role focuses on enhancing guest experience by providing safe transport, particularly for families and guests with mobility needs. Applicants must exhibit a passion for customer service, maintain high standards, and comply with operational safety protocols. This position offers a pay of £13.85 per hour with flexible working hours and opportunities for overtime.

Benefits

Paid holiday

Uniform provided

Access to employee assistance programme

Opportunity for overtime

Qualifications

• Candidate should have a friendly and approachable demeanor.
• Must be willing to learn about Battersea Power Station's heritage.
• A passion for customer service is essential.

Responsibilities

• Operate the Land Train safely on the designated route.
• Assist passengers with boarding and disembarking.
• Uphold excellent customer service standards.

Skills

Friendly communication

Customer service passion

Positive attitude

Ability to learn heritage

Job description

Overview

Job title: Experience Team – Land Train Driver

Reports to: Guest Services Team Manager

Location: Circus Rd W, Nine Elms, London SW11 8DD

Pay: £13.85 per hour

Working hours: The contract is 20 - 24 hours per week, working Monday to Sunday. Start time is 11:00 and end time is 15:00.

There is the opportunity to work overtime in Guest Services subject to operational demand.

About the destination

Battersea Power Station is an iconic Grade II* listed building and local spaces are being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces. This is a place to work, live, shop, eat and enjoy.

Role purpose

The primary purpose of this role is to safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station. The role exists to enhance accessibility and overall guest experience by providing convenient transport for visitors, particularly families, elderly guests, and those with mobility needs. The Land Train Driver is responsible for delivering a friendly, reliable, and safety-focused service, ensuring strict adherence to operational procedures, designated routes, and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.

Overarching objectives

• To safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station.
• To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests, and those with mobility needs.
• To ensure full compliance with operational procedures, safety standards, and site regulations while representing Guest Services in a highly visible, guest-facing role.
• Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically.
• Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive.
• Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation.
• Being punctual.
• Keeping yourself informed with information and completing all company trainings.

Key responsibilities

• Power of Hello: "Team members will elevate every guest interaction by delivering a warm, confident welcome; engaging in meaningful and personalised conversations; offering proactive wayfinding and thoughtful recommendations; and taking full ownership of issue resolution to create a seamless and memorable guest experience."
• Operate the Land Train safely on the designated route and approved stops only.
• Complete all pre-operation and post-operation checks.
• Adhere strictly to speed limits (maximum 4mph; 1mph at speed bumps) and pedestrian-zone safety requirements.
• Assist passengers with boarding and disembarking, offering additional support to those who need it.
• Maintain clear communication with Security, Site Control, and Duty Managers during operation.
• Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
• Suspend operations when required due to safety, weather, or footfall conditions.
• Uphold excellent customer service standards at all times.
• Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
• Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
• Assisting the Guest Service Team in their duties.

Required knowledge, skills, experience, and behaviours

• Friendly and approachable communicator who loves talking to and helping customers.
• Willingness and the skill set to learn about the location and the Power Station’s heritage.
• A passion for customer service and connecting with customers, tourists & the local community.
• An enthusiastic and positive attitude with the willingness to accommodate all visitor’s needs.
• Results orientated and a desire to achieve high quality guest service standards consistently.
• A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.
• Driver’s license desirable but not required.

About Ethos Farm

We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience. Our values are: We work together We deliver the best for our clients, customers and each other We deliver extraordinary service We inspire and leave a brilliant impact We see opportunity We find solutions to exceed expectations We are inclusive and kind We value the contributions and part we all play We have fun We raise smiles and love what we do.

Working here

We’re a certified Great Place to Work ®

You’ll be provided with a uniform at no cost to you

You’ll get paid holiday

There’s opportunity to work overtime subject to operational demand

We offer award winning learning and development to all our people

You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances

We run numerous recognition schemes and team events.