Technical Service Representative

Xerox Corporation; Wakefield; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology company in Wakefield is seeking a skilled field service technician. The role involves providing top-notch service to clients, utilizing electro-mechanical skills for repairs, and achieving productivity goals. The ideal candidate will have experience in troubleshooting electrical systems and a commitment to reliability. This position offers substantial growth opportunities, comprehensive benefits including medical and paid time off, and a collaborative culture.

Benefits

Growth opportunities

Full medical/dental/vision

Paid time off

Qualifications

• Experience with troubleshooting electrical circuits and reading schematics.
• Reliability and punctuality are essential.
• Must be able to lift 50 pounds and perform physical duties.

Responsibilities

• Provide outstanding service to clients and ensure devices are working correctly.
• Use electro-mechanical skills to repair devices.
• Achieve key productivity goals related to service calls.

Skills

Electro-mechanical experience

Time management skills

Driver's license

Job description

Overview

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers .

Primary Responsibilities

• Provide outstanding service to our clients . It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times .
• Use electro-mechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals . This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC /Cable Internet technician, Electrician, Automotive Mechanic or Repai r.
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage . A Motor Vehicle Record (MVR) is included in our technician background check.
• T his is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days

You have successfully navigated through our new hire training and completed the technical training courses which ha ve set you up for success in the following categories:

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load , territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, plus holidays and personal days.