Head of Operations (Payments)

Shou; Greater London; On-site; GBP 90,000 - GBP 120,000; Full time

Job summary

A leading payment service provider in the UK is seeking a Head of Operations (Payments). The ideal candidate will have over 15 years of operational leadership experience in the Banking or FinTech sectors. Responsibilities include managing payments operations, leading projects, and optimising processes to enhance customer experience and compliance. Exceptional analytical and communication skills are essential for engaging with stakeholders and resolving complex challenges. This role suits someone thriving in dynamic settings.

Qualifications

• 15+ years' experience in operational leadership within Banking or FinTech.
• Expertise in process optimisation and customer-focused strategies.
• Strong understanding of Compliance, AML, KYC regulations.

Responsibilities

• Lead operations within a leading payments service provider.
• Manage significant change initiatives and align new processes.
• Oversee budgets and personnel for optimal resource utilisation.

Skills

Operational leadership

Project management

Process optimisation

Analytical skills

Communication

Job description

Essential: Recent experience within Banking or FinTech sectors

CTI is seeking to appoint a Head of Operations (Payments) for a leading payment service provider.

Qualifications

• 15+ years' experience in an operational leadership capacity within the highly regulated environments (Banking or FinTech)
• A solid history of successful project management, team scaling, and achieving exceptional outcomes in a fast-paced, hands-on setting
• In-depth knowledge of payment systems, card schemes, and settlement processes
• Proven ability to lead significant change initiatives, effectively managing transitions and aligning new processes with organisational objectives and team strengths
• Demonstrated expertise in process optimisation and the implementation of customer-focused strategies
• Strong analytical skills, capable of utilising data to inform decision-making and enhance process efficiencies
• Experience in overseeing budgets and personnel within an operations division, ensuring optimal resource utilisation
• Proficient in addressing and resolving complex payment-related challenges
• Comprehensive understanding of Compliance, AML, KYC regulations and procedures
• Exceptional communication and interpersonal abilities, facilitating engagement with stakeholders across all organisational levels
• Proven capacity to excel in a rapidly changing, dynamic work environment