Service Team Lead

Compco Fire Systems Limited; Worcester; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading sprinkler organization is seeking a Service Team Lead to manage a dedicated team in Worcester. This role involves overseeing critical site services, ensuring compliance with industry standards, and driving team performance. The ideal candidate will have proven management experience, a degree or equivalent, and excellent communication skills. This position not only supports service delivery but also fosters a collaborative environment within the team. A competitive salary, benefits, and opportunities for professional development are offered.

Benefits

Pension scheme

Private medical

Product discounts

Qualifications

• Proven management experience in a service setting.
• Strong background in managing service departments.
• Experience in industries such as construction or utilities compliance.

Responsibilities

• Lead the delivery of critical site services.
• Oversee contracts ensuring safety and quality standards.
• Manage operations of the service team both office and remote.

Skills

Management experience

Stakeholder engagement

Communication skills

Problem-solving

Collaboration

Education

Degree level education or equivalent

Tools

IOSH accreditation

Job description

Service Team Lead

Are you ready to lead from the front for one of the UK’s largest Sprinkler organisations?

As a Service Team Lead at Compco Fire Systems, you’ll be at the heart of the service department, where your strategic thinking and operational expertise will help shape the future of our service team.

This management role is central to ensuring the smooth operation of essential services that support Compco’s plans for growth. As Service Team Lead, you’ll oversee a wide range of critical initiatives to drive our services forward.

The Opportunity

This is your chance to take ownership of a vital area of Compco Fire Systems, where you’ll lead the planning and delivery of essential support to a range of clients. Reporting into the Service Manager, you’ll be responsible for the full lifecycle of the service area, from strategy to execution, ensuring everything runs smoothly, safely, and efficiently. You’ll be the go-to expert, providing insights and leadership to keep our service team on track and aligned with Compco ambitions.

You will be required to be on site at our Worcester office.

Pay, Benefits and Culture

The salary for this role is competitive, and we offer company benefits including a pension scheme, private medical and product discounts. At Compco, we promote environments to support individuals’ development, encourage collaborations and where we ensure all or employees feel safe, valued and celebrated.

We champion diversity and inclusion, and we are developing a future workforce that has equal gender balance, a broad mix of people from minority ethnic backgrounds, those with disabilities and supporting social mobility. At Compco we do right by each other and everyone’s welcome. We understand success means different things to different people that’s why we will support you to pursue a career that’s unique to you because success is personal.

What will you be doing

You’ll lead the delivery of critical site services that support a workforce of circa 11 people ensuring operations run seamlessly across the complexity of the Sprinkler industry. With a team of sales, site engineers and an administration team here based at Worcester, you’ll oversee contracts ensuring they meet all safety, quality and regulatory standards.

Your role will involve managing the operations of the service team both office and remote, enabling cross functional collaboration between our regional teams whilst making key decisions that align with the wider business strategy. You’ll act with delegated authority on major contracts, build strong relationships with stakeholders and ensure services are delivered on time and within budget.

From defining scopes of work to resolving delivery challenges, you’ll be instrumental in driving performance, monitoring KPIS and ensuring compliance. Your leadership will help shape the success of one of the UK’s largest sprinkler organisations.

Who are you?

You will bring a degree level education or equivalent, proven management experience in a related service setting, and have a strong background in managing service departments. Your experience from industries such as construction, utilities compliance management or facilities has equipped you with the resilience and foresight to lead in instrumental change and the highest of delivery standards.

You will have led teams and delivered results. Your ability to think long term, develop strategies and adapt to challenges sets you apart. You’re a confident communicator, skilled in stakeholder engagement and you thrive on collaboration and innovation.

If you hold industry recognised certifications or IOSH accreditation, that’s a bonus, but what really matters most is your commitment to learning, your track record of delivery and your drive to make meaningful impact.

Closing date

Closing date for applications is 20.2.26; however, we reserve the right to close the application process early should we receive a high volume of submissions. To ensure your application is considered, we strongly recommend that you apply as soon as possible.