Ecommerce Executive

Katie Loxton Ltd; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading ecommerce company is seeking a proactive Ecommerce Executive to ensure the seamless operation of their online platforms. The role involves managing product data, troubleshooting technical issues, and collaborating with various teams to enhance the user experience on both B2C and B2B websites. This position offers a salary between £25,500 and £30,000 DOE, with benefits including generous holidays and discounts. The ideal candidate should have an intermediate understanding of Excel and be detail-oriented, organized, and solution-driven.

Benefits

Salary of £25,500 - £30,000 DOE

33 days holiday rising to 35 with length of service

Staff discount across brands

Opportunities for learning and development

Qualifications

• Ability to handle product data efficiently and accurately.
• Strong teamwork and proactive communication skills required.
• Detailed-oriented with problem-solving abilities in technical issues.

Responsibilities

• Manage product data and troubleshoot issues related to ecommerce platforms.
• Collaborate with design, systems, and wholesale teams for smooth operations.
• Input product data for B2C and B2B websites effectively.

Skills

Intermediate understanding of Excel

Proactive communication and teamwork

Meticulous attention to detail

Organised with ability to prioritise

Solution-driven

Work under pressure

Knowledge of Magento

Job description

THE OPPORTUNITY

At Joma Jewellery and Katie Loxton, we’re passionate about creating beautifully designed products and delivering exceptional customer experiences.We are now looking for a proactive and detail-driven Ecommerce Executive to join our team.

In this exciting role, you’ll be at the heart of our online business, ensuring the smooth day-to-day running of our Retail and Wholesale websites. From seasonal launches to ongoing site management, you’ll play a key role in keeping our ecommerce platforms performing seamlessly and delivering an outstanding experience to our B2C and B2B customers.

Working closely with the Ecommerce Development Manager and supporting the wider Ecommerce team, you’ll manage product data, troubleshoot technical issues, liaise across departments, and contribute to continuous improvements across our sites. This is a fantastic opportunity to join two thriving brands, develop your technical skills, and make a real impact in a fast-paced, creative environment.

The role is Monday - Friday 9am-5pm. You'll enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days.

BEHIND THE BRANDS

We’re a family-run,entrepreneurial company with an exciting pace of life and abright and friendly team.We are passionate about creatingstunning productswith a personal touch andinnovating our businessbehind the scenes. We value creativity, collaboration and integrity.

HOW YOU'LL CONTRIBUTE

• Preparing and inputting product data, video and imagery for bulk uploads across the B2C and B2B Ecommerce website, along with our Wholesale Repzio app
• Ensuring that product information and personalised elements are maintained in line with our ERP software requirements
• Ensuring all orders correctly sync between our website and our ERP
• Supporting customer service when needed to investigate and resolve any onsite bugs predominantly in relation to personalised products, supporting with other investigations where needed
• Liaising with various teams including Design, Systems and Wholesale to ensure products launch onsite efficiently, project managing the timely delivery, highlighting risks to relevant stakeholders
• Communicating workload and project priorities to management
• Actively raising any site improvement needs to the Ecommerce Development Manager
• Supporting and maintaining a website user guide
• In collaboration with the wider team, supporting with setup and maintain website discounts via cart price and catalogue price rules (including generating discount codes for internal Customer Experience team and Marketing team)
• Supporting in actioning any Merchandising department website requests including enabling and disabling products

THE TALENT YOU'LL BRING

• Intermediate understanding of Excel
• Proactive communication and teamwork
• Meticulous attention to detail
• Solution-driven
• Organised with a strong ability to prioritise
• Ability to work under pressure to meet deadlines
• Knowledge of Magento is desirable

PERFECTLY PACKAGED

• Asalary of £25,500 - £30,000 DOE
• 33 days holiday rising to 35 with length of service inclusive ofbank holiday
• Abroadbenefitspackageincluding our staff favourite – a very generousstaff discount acrossboth our brands. Seeall ofour benefits on our careersportalOpportunities to make an impact as well as learn and developfurther
• An innovative and friendly workplacewith a team we’re proud to be part of. Find out more aboutus andour cultureon ourcareersportal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.