Dog-Lovers' Customer Success Advocate | Flexible Hours

Nutri Paw; Greater London; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading pet supplement brand in Greater London seeks a Customer Success Executive to engage with customers primarily over the phone. This role involves understanding customer needs, educating them on products, and ensuring a smooth interaction. Candidates should have over a year of experience in customer service and possess excellent communication and problem-solving skills. The position offers a competitive salary and flexible working hours, all while contributing to the wellbeing of pets and their owners.

Benefits

Competitive salary

28 days holiday per annum

Flexible working hours and location

NutriPaw employee discount

Qualifications

• 1+ year of experience in a customer service or customer-facing role.
• Confident and comfortable handling phone-based conversations.
• Exceptional communication, interpersonal, and customer-handling skills.

Responsibilities

• Make inbound and outbound calls to educate customers on products.
• Maintain daily, direct contact with customers via phone.
• Take ownership of customer issues and escalations.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Tools

CRM systems

Job description

A leading pet supplement brand in Greater London seeks a Customer Success Executive to engage with customers primarily over the phone. This role involves understanding customer needs, educating them on products, and ensuring a smooth interaction. Candidates should have over a year of experience in customer service and possess excellent communication and problem-solving skills. The position offers a competitive salary and flexible working hours, all while contributing to the wellbeing of pets and their owners.