Customer Service Administrator

Indie Retail; Bristol; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading cycling retailer located in Bristol seeks a Customer Service Administrator to provide exceptional support and service. The successful candidate should have an entrepreneurial mindset and a strong interest in cycling. Key responsibilities include managing customer inquiries, processing orders, and assisting with sales initiatives. This full-time position offers career progression, paid leave, and a pension contribution. Ideal for candidates with a proactive approach and experience in the cycling industry.

Benefits

24 days annual leave, increasing with length of service

Pension contribution

Career progression opportunities

Qualifications

• Proven customer relationship management skills.
• Strong account management skills.
• Ability to provide excellent customer experience.

Responsibilities

• Serve customers as the first point of contact via various communication channels.
• Check and process orders effectively.
• Advise customers on offers and promotions.
• Process customer payments and execute sales initiatives.
• Assist with office administration to enhance efficiency.

Skills

Entrepreneurial mindset

Knowledge of the cycling & fitness arena

Good knowledge of Microsoft Office

Experience in the bicycle industry

Job description

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At Chicken CycleKit we continue to grow and 100 plus years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.

Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a result focused individual with strong account/relationship management skills and brand awareness, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. The role is all about providing an excellent customer experience, maintaining and reviewing ongoing business and generating new sales opportunities in an ever-shifting marketplace. This role also provides a great understanding of the business and successful candidates in this role have moved into more specialist roles of the business over time.

A background in the cycle or fitness industry would be a distinct advantage along with a firm grip of the product sold and online sales environment, coupled with gritty determination to succeed and passion for driving sales.

Key responsibilities will include:

• Servicing our customers as the first point of contact when they contact Chicken Cyclekit via email, online messaging or telephone
• Checking and processing orders
• Advising customers on their requirements, informing them about unique offers, promotions and new exciting products that could be of interest to them
• Processing customer payments
• Help execute Chicken CycleKit’s sales and service initiatives, closely aligned with our company goals to reach and surpass our targets for revenue and profitability
• Aid with all aspects of sales office administration, including our computer system, CRM system, notification of website updates etc. and anything that eases general office efficiency
• 24 days annual leave, increasing with length of service + 8 days public holiday
• Career progression with a fast growing company
• Pension contribution

As this role is based full-time at our warehouse, the successful candidate should be located within a reasonable commuting distance of Leighton Buzzard, LU7.

So, what are you waiting for? The opportunities you seek could be yours for the taking!

Skills/Experience Required

The successful candidate will possess the following skills:

• An entrepreneurial mindset with a ‘can do’ attitude and desire to roll up the sleeves when necessary to get the job done
• The ideal candidate is an avid cyclist and have a strong interest in, and knowledge of the cycling & fitness arena
• A good knowledge of Microsoft office
• A keen cyclist or have experience of working in the bicycle industry

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