Patient Care Services Leader

Healthnethomecare; Purston Jaglin, Swadlincote; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A healthcare service provider in the United Kingdom is seeking a Patient Services Manager to join its Operational Team. This role entails supervising and developing staff, ensuring compliance with NHS standards, and enhancing patient communication. Ideal candidates will possess a degree in healthcare administration and relevant leadership experience. You'll enjoy a competitive salary, annual leave, ongoing training, and other benefits that contribute to professional growth and a supportive work environment.

Benefits

Competitive salary structure

25 days’ annual leave plus bank holidays

Ongoing training and development

Employee Assistance Programme

Uniform provided

Refer a Friend scheme

Perks and benefits via Perkbox

Qualifications

• Familiarity with NHS governance or private healthcare compliance frameworks.
• Previous experience in patient services or customer service management.
• Evidence of continuous professional development.

Responsibilities

• Supervise, mentor, and develop patient services and logistics support staff.
• Ensure timely and effective communication with patients and customers.
• Oversee contact centre systems and manage escalations.

Skills

Empathetic mindset

Strong leadership

Excellent communication

Problem-solving

Analytical skills

Education

Degree or equivalent experience in healthcare administration

Tools

Contact centre systems

ERP systems

Job description

A healthcare service provider in the United Kingdom is seeking a Patient Services Manager to join its Operational Team. This role entails supervising and developing staff, ensuring compliance with NHS standards, and enhancing patient communication. Ideal candidates will possess a degree in healthcare administration and relevant leadership experience. You'll enjoy a competitive salary, annual leave, ongoing training, and other benefits that contribute to professional growth and a supportive work environment.