Workshop Controller

Midlands Truck & Van Ltd; Coventry; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading commercial vehicle dealership in Coventry is seeking a Workshop Controller to oversee and enhance workshop performance. The role involves managing the workshop team, improving customer satisfaction, and ensuring compliance with legal standards. Ideal candidates should have significant experience in an operational service industry with high customer expectations and team leadership skills, alongside technical knowledge relevant to the role. Competitive compensation and full-time contract offered.

Qualifications

• Experience in an operational service industry involving high customer expectations.
• Experience leading and developing a team.
• Technical knowledge gained through technical qualification or relevant experience.

Responsibilities

• Plan, control, and deliver overall workshop performance.
• Ensure customer satisfaction and success of the Fleet Workshop department.
• Manage and organize the workshop team and resources.
• Monitor compliance with legal requirements in the workshop.

Skills

Operational service industry experience

Team leadership

Customer contact management

Technical knowledge

Basic computer skills

Job description

Midlands Truck and Van are the approved Mercedes-Benz commercial vehicle dealership representing the West Midlands & Shropshire areas. We are proud to offer New Van & New Truck Sales, Used Van & Used Truck sales and Aftersales solutions including 24hr servicing and parts availability. We are located at Birmingham, Boston, Coventry, Dunstable, Milton Keynes, Peterborough, Wellingborough, Wolverhampton.

We currently have a position for a Workshop Controller working out of our Coventry Depot.

• As the Workshop Controller, you are fully responsible for planning, controlling, and delivering overall workshop performance.
• You have a significant impact on customer satisfaction and make a considerable contribution to the success of the Fleet Workshop department.
• You manage, lead and organise the workshop team and associated resources.
• You identify training needs for the workshop team with your line Manager.
• You ensure all company and manufacturer related processes, standards and legal obligations are met
• Active participation in meetings to review scope of pre-planned work ensuring consistent workloads for the workshop .
• Accept the Repair Orders, review and organise work ensuring all resources are fully utilised.
• Issue and explain Repair Order specifics, completion deadline and any customer specific requirements, taking into account the necessary skill level.
• Monitor repair status and co-ordinate any additional work with the customer if the identified work exceeds the original deadline or further authority is needed.
• Highlight and review all Vehicle Off Road cases daily to ensure vehicle downtime is minimised.
• Conduct daily review of scheduled work to ensure all relevant resources are available.
• Adjust resource planning in the Dealer Management System to ensure additional hours are assigned or dependant resources secured.
• Handover all necessary documentation to allow the Customer Executive to explain works completed.
• Ensure availability of workshop equipment and tools and monitor their correct usage as specified in working instructions.
• Monitor compliance in relation to legal requirements within the workshop relating to health and safety and the environment.
• Conduct performance evaluations to determine training requirements.
• Support the team to improve repair quality and working practices to maximise workshop performance.
• Experience in an operational service industry involving high customer expectations.
• Experience leading and developing a team.
• Experience in customer contact and supplier management.
• Technical knowledge gained through technical qualification or relevant experience.
• Understanding of the connection between quality, customer satisfaction and business success.
• Basic computer skills as well as general business knowledge.

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Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT