Welcome & Service Team Member

National Trust Group; Liverpool; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A well-known heritage organization in Liverpool seeks a Welcome Team Member to provide a friendly welcome and insightful information to visitors. The role involves assisting guests, promoting membership, and handling light physical tasks. With up to 32 days of holiday and a comprehensive pension scheme, this position is ideal for someone passionate about delivering excellent customer service. Applicants must complete an online assessment to gauge their strengths and suitability for the role.

Benefits

Pension scheme up to 10%

Free entry to National Trust properties

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Qualifications

• Must complete an online assessment for strengths evaluation.
• Eligibility to work in the UK is required.

Responsibilities

• Provide a warm welcome and share information with visitors.
• Promote membership and support fundraising efforts.
• Assist visitors and handle requests throughout the day.

Skills

customer focused

team player

well organized

adaptable

positive attitude

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £12.75 per hour

Contract/duration: Fixed term contract from April 2026 until 6 September 2026

Hours/working pattern: 472.5 hours over the contract. This role is based on annualised hours, where the number of hours you work each week may vary slightly, however your salary will be paid equal instalments over the course of the contract.

Average of 3 shifts a week but shift patterns and times will vary.

Interview date: Tuesday 3rd March

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

With over 1.1 million visitors annually, this dynamic, highly designated and much-loved coastal site is not without its challenges. We’re looking in detail at how we best care for the nationally and internationally important dune system, the woodland, and rare species such as sand lizard, natterjack toad and red squirrel, as well as the cultural history of this special place.

Joining the Welcome Team at National Trust Formby, you’ll report to the Welcome Manager and be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable.

We’re a team that looks out for one another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down-to-earth, supportive environment, you’ll feel right at home.

What you'0;ll be doing

Our work revolves around creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day.

Providing a warm welcome and sharing information, you'll help visitors make the most of their day. You'll be promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate.

The role involves being on your feet for much of the day, carrying out light physical tasks and manual handling.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Formby, Freshfield, Liverpool, L37 1PH

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 22 February 2026

Important notice

In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we\'ll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.