Senior Supervisor - Cleaning & Environmental

Savills Plc; Peterborough; On-site; GBP 34,000; Full time

Job summary

A leading property management company is looking for a Cleaning Supervisor in Peterborough. This hands-on role involves managing the cleaning staff at Queensgate Shopping Centre, ensuring compliance with policies, and maintaining standards of cleanliness. Candidates should have experience in a customer-facing environment, prior cleaning experience in retail, and a full UK driving license. The position requires flexibility in working hours and offers a salary of £34,000 per annum.

Benefits

Benefits Booklet available

Flexible working hours

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Previous cleaning experience within the retail industry.
• Ability to work flexible shifts, including nights.

Responsibilities

• Supervise Housekeeping Shift Leaders and coordinate cleaning tasks.
• Ensure employee training and adherence to company policies.
• Engage with contractors and tenants to maintain service quality.
• Conduct quality audits and manage HR procedures for staff welfare.

Skills

Effective communication

Ability to lift and carry heavy equipment

Teamwork

Time management

Methodical approach

Education

BICSc Licence To Practice

IOSH Managing Safely

Full UK Driving Licence

Job description

Purpose of the Role

To support the Soft Services Cleaning Manager in ensuring the effective management of the Cleaning/Environmental Department at Queensgate Shopping Centre; coordinating with stakeholders, contractors and both senior and operational staff to achieve and maintain the expected standards of cleanliness and hygiene across the entirety of the property (inclusive of front‑of‑house, back‑of‑house and external).

This is a hands‑on role, which will involve the direct supervision of Housekeeping Shift Leaders and their team members to support the delivery of the cleaning and environmental functions across the site.

Key Responsibilities

To support the Soft Services Cleaning Manager in their duties.

To ensure that employees are trained in accordance with pre‑determined schedules, and that all relevant records are maintained effectively.

To undertake and deliver training as necessary and appropriate.

To induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.

To ensure that all employees wear the correct uniform, are polite, and represent Savills in a positive manner.

To ensure that Savills’ Company Policies & Procedures are adhered to by all employees, at all times.

To engage with contractors and tenants as required, ensuring that all are aware of their environmental responsibilities whilst operating within the property. Escalating any environmental non‑conformances to the Soft Services Cleaning Manager as appropriate.

To accurately store and record environmental data, inclusive of waste records, for future reference and analysis. Collate, monitor and interpret data for inclusion within reports and presentations.

To highlight any shortfalls in service delivery via our appointed contractors and service partners, liaising with them to find a swift resolution to any concerns raised.

To inform the Soft Services Cleaning Manager of any vacancies and assist in all stages of recruitment.

To support with the management of HR Procedures to address staff welfare, absence and conduct standards, escalating any concerns as appropriate. Conduct investigatory meetings and support with note‑taking.

To regularly review the employee roster, ensuring that contingencies are implemented in the event that an employee is on leave/absent, and reflect all amendments on the relevant systems.

To supervise and co‑ordinate periodic works as and when required.

To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.

To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up‑to‑date, escalating any requirements to the Soft Services Cleaning Manager as necessary.

To undertake own cleaning duties, supporting colleagues and covering them when required.

To undertake any other reasonable duties/request that commensurate with this position as designated by the Soft Services Cleaning Manager / Operations Director / Client / Company.

Health and Safety

• To take reasonable care of your own health and safety.
• To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
• To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
• To report any accidents/incidents that your are involved within (personal or third‑party) to your line manager immediately.
• To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
• To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
• To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight hearing impairment, etc.).
• To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
• To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
• To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry‑out their duties.
• To facilitate the communication process and to provide feedback as necessary and appropriate.
• To ensure that all equipment within your control is serviced and maintained in a safe condition.
• To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
• To ensure that accidents, incidents, ill‑health and near‑misses that arise within the workplace are reported and recorded.
• To ensure that any sub‑contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
• To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
• To inform the Soft Services Cleaning Manager of any non‑compliance or issues.
• To be fully aware as to your individual, and those within your teams’ responsibilities, in relation to Savills’ Health & Safety Policy Statement.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

• To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
• To work in accordance with site policies and procedures.
• To liaise and communicate with other colleagues as needed.
• To live within commuting distance of the site and have your own independent method of transport.
• To act as an ambassador for Queensgate Shopping Centre and the Cleaning/Environmental Department, promoting recognition for the team, the property and the wider business through your exemplary behaviour.
• To lead by an example, uplifting the team, and instilling a passion for excellence in delivering a first‑in‑class service.
• To be confident in holding open and honest conversations – not only relating to our customers, but to all stakeholders, including contractors, tenants and colleagues.
• To promote an operational focus on compliance, communication, consistency and collaboration in all you deliver.

Person Specification

• Able to lift and carry heavy equipment, furniture, rubbish.
• Able to wear personal protective equipment as supplied.
• An effective communicator with a good understanding and speaking of English.
• Able to plan and prioritise workload to ensure objectives are achieved on time.
• Able to identify problems and take appropriate action where necessary to resolve.
• Able to follow instructions on the use of cleaning materials and machinery.
• Able to attain a consistent standard of service in cleaning duties.
• Enjoys and is able to work constructively as part of a team.
• Able to adhere to manual handling and health and safety regulations as required.
• Appreciates that projects need to be completed; effective and efficient time management of self and duties.
• Methodical approach with an ability to work under pressure.
• Uses judgement to know when to ask for help and guidance.
• Takes responsibility for own work and demonstrates initiative.
• Records information accurately and pays attention to detail.
• Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.
• Able to train and coach employees, both formally and informally.
• A flexible approach to work, with the ability to work varied shift times (inclusive of night shifts) to meet the needs of the business.

Skills, Knowledge and Experience

• Experience of working in a fast‑paced, customer‑facing environment.
• Previous cleaning experience within the retail (or similar) industry.
• Full UK Driving Licence (Required)
• BICSc Licence To Practice (Desirable)
• IOSH Managing Safely (Desirable)

Working Hours – 40 HRS / Week – Monday‑Friday – 10:00 – 18:00 (Flexibility Required)

Salary – £34,000 / Annum

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Please see our Benefits Booklet for more information.