Operations Manager

Carlisle Support Services Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

# Operations Manager## Job Introduction**The benefits**Health and Wellbeing Plans23 days paid holiday increasing to 25 after 2 yearsDiscounts and CashbacksPaid Volunteering daysEmployee Assistance ProgramRefer a Friend SchemeCycle to Work Scheme**The role**Carlisle Support Services is looking for an Operations Manager, to join a strong team of well trained, experienced, and passionate staff who strive to uphold company values and deliver exceptional services to our customers. Use the training provided to follow HSQE.You will report into the local Contract Manager and work alongside to provide a comprehensive Security services set out within KPI’s and SLAs.Varied shifts ranging from 8 to 12 working hours inclusive of days, nights, weekend days and weekend nights dependant on business needs and requirements. You will be responsible for and required to support the team on the ground.**Your core role will include but not be limited to the following activities:**• Ensure all sites are aligned with the client’s vision and methodology.• Promote Carlisle Vision and values across the division.• Develop and maintain SOPs and Assignment Instruction documents.• Oversee documentation updates and management.• Coordinate with suppliers for uniform orders and training.• Deliver toolbox talks and site-specific training.• Conduct welfare checks and operational audits.• Assist in recruitment, interviews, and job advert creation.• Manage employee compliance, including SIA renewals and vetting.• Handle workforce scheduling and Timegate rostering.• Monitor site patrol tags and fulfil site requirements.• Generate monthly reports and operational data packs.• Lead investigations and disciplinary hearings with HR.• Support supervisor development and employee engagement initiatives.• Act as an out-of-hours contact for urgent matters.• Work closely with central functions to optimize operations.• Oversee Visit-IT and Site-IT completion for employee site visits.• Respond to queries and additional site requests.• Liaise with multiple teams, including HR, Compliance, and Senior Management.• Develop training and improvement projects.• Manage site and contract development plans.• Handle arbitration processes before payroll deadlines**The ideal candidate**• Ability to work and lead a team.• Ability to be proactive and efficient in approach.• Ability to solve problems and deal with ad hoc challenges.• Control room experience• Mobilization of large teams’ skills• Finance management• SIA License• Full UK Driving License.• CSAS to be completedSuccessful candidates will be required to provide original documentation for detailed screening and vetting processes.This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.**Equality, Diversity, and Inclusion**At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.In all situations people will be judged solely on merit or ability.#priority| OpenStreetMap contributors### Operations Manager* **Salary** £50000* **Frequency** Annually* **Job Reference** carlisless/TP/452/2226* **Contract Type** Permanent/Salaried* **Closing Date** 14 March, 2026* **Job Category** Events Security* **Business Unit** New West End Company* **Location** London, United Kingdom* **Posted on** 12 February, 2026### Spread the word### Jobs in the same category