HPC Field Technical Support Consultant

Hewlett Packard Enterprise Development LP; City of Edinburgh; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading technology company in the UK is seeking an experienced individual to provide support for advanced HPC hardware and software technologies. Candidates should have extensive knowledge of Linux systems, excellent customer interpersonal skills, and a minimum of 5 years of experience. The role involves maintaining meticulous records, ensuring compliance with change management, and following escalation procedures for critical issues. The ideal candidate will possess strong scripting abilities and the flexibility to travel when required.

Benefits

Competitive salary

Opportunity to work with cutting-edge technology

Inclusive company culture

Qualifications

• Minimum of 5 years of experience with HPC and Linux systems.
• Ability to gain UK Government Security Clearance (DV).
• Experience with high-speed networks (InfiniBand).

Responsibilities

• Deliver support on advanced HPC hardware and software technologies.
• Ensure compliance with change management controls.
• Follow technical escalation procedures for critical issues.

Skills

Excellent customer interpersonal skills

Analytical problem-solving

Strong scripting skills (Python, Bash)

Linux system knowledge

Education

Degree in computer science or related discipline

Tools

Ansible

SLURM

Kubernetes

Lustre

Job description

* Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.* Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.* Ensure compliance with customer rules for change management controls.* Possess excellent customer interpersonal and relationship building skills.* Provide a professional and positive approach to the customer in the execution of all duties.* Follow technical escalation procedures to ensure critical issues receive maximum focus.* Occasionally work as part of a wider team to provide support to other customers within EMEA.* Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 5 years of experience of HPC and Linux Systems.* Ability to gain UK Government Security Clearance (DV)* An in-depth knowledge of Linux and ability to perform hardware repairs are mandatory requirements.* Good knowledge of configuration management tools such as Ansible and Linux kernel features such as memory management is essential.* Strong script writing skills on platforms such as Python, Bash, etc.* Patching and securing Linux and dealing with system vulnerabilities.* Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.* Excellent communication skills, both written and verbal are required.* An ability to stay calm and professional under pressure while working to strict deadlines is essential.* The candidate should be flexible and be able to travel when required.* Cluster management software (HPCM / Bright Cluster Manager).* Job Schedulers SLURM.* High-speed networks (InfiniBand).* Parallel filesystems (Lustre).* Kubernetes experience.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .**Hewlett Packard Enterprise**Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.**COVID Policy**The health and safety of our team members, customers and partners is paramount at HPE. 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