Service Director

Bread & Table, LLC.; United Kingdom; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A hospitality company in the United Kingdom is seeking a Service Director to oversee service execution, enhance guest experiences, and manage front-of-house operations across multiple venues. Candidates should have over 5 years of hospitality leadership experience and strong communication skills. The role includes accountability for daily operations, compliance, team development, and collaboration with the Executive Chef and other leaders, offering a competitive compensation package.

Benefits

Monthly Shared Revenue

15 days PTO annually

Medical insurance

Parental Leave

Qualifications

• 5+ years of hospitality leadership experience; multi-unit preferred.
• Experience directing managers and department heads.
• Strong communication, guest-facing, and conflict resolution skills.

Responsibilities

• Oversee daily service execution for events and restaurant service.
• Ensure compliance with health and safety standards.
• Lead regular coaching, feedback, and performance development.

Skills

Hospitality leadership

Communication skills

Conflict resolution

Team development

Job description

Company Overview

THE WOOL FACTORY is a historic textile mill that was first built over 200 years ago. Currently operating as an event venue, The Workshop (coffee, wine, pastries), Broadcloth (our high end dining experience). The cuisine is thoughtfully built around Executive Chef Tucker Yoder’s culinary expertise and his decades-long relationship with local farmers and purveyors. Supporting our belief that the best ingredients create the best food, the weekly tasting menu reflects Virginia’s freshest seasonal offerings.

Core Values

• POSITIVITY – We choose to acknowledge the good in our surroundings. We take the time to share that positive outlook with our coworkers, and those we serve.
• RESPECT – We are considerate and empathetic towards others. We see the equal value of every person on our team.
• INITIATIVE – We strive to be the best versions of ourselves in order to provide excellent experiences and products. We are accountable for our individual actions and attitudes.
• COLLABORATION – We work as a team to achieve our common goals. We understand that we are most successful when we work together.

Job Overview

The Service Director is a strategic hospitality leader overseeing service execution, guest experience, and front‑of‑house operations across both The Wool Factory and Broadcloth restaurant.

The ideal candidate is a high‑level operator with finesse in hospitality, talent development, systems accountability, and cross‑departmental communication. They will elevate guest experience, drive service standards, and ensure that systems are maintained and improved.

Responsibilities

• Oversee daily service execution for events and restaurant service.
• Maintain and develop systems to streamline flow, training, and communication.
• Notice and adjust in real time details that others may never see, or before they become an issue; detail obsessed.
• Ensure compliance with health and safety standards.
• Inventory and beverage accountability; hold responsible leaders accountable for accuracy, timeliness, and budget.
• Reinforce values‑based leadership across all FOH environments.
• Ensure alignment across service teams, culture, guest experience, and standards.
• Build accountability systems, coach leaders, and support decision‑making.
• Support hiring strategy for service teams.
• Maintain training structures and onboarding systems.
• Lead regular coaching, feedback, and performance development.
• Maintain and elevate service standards campus‑wide.
• Foster a culture of unreasonable hospitality.
• Serve as the final escalation point for guest service issues.
• Create a proactive feedback and improvement culture.
• Monitor labor spend, service department expenses, and cost controls.
• Collaborate with leadership to hit margin, revenue, and service‑quality targets.
• Work closely with the Executive Chef, Events Sales Director, and all leadership to ensure seamless communication between departments on menus, service flow, event standards, and programming.

Qualifications

• 5+ years of hospitality leadership experience; multi‑unit preferred.
• Experience directing managers and department heads.
• Proven success with systems implementation and team elevation.
• Strong communication, guest‑facing, and conflict resolution skills.
• Weekend and evening availability required based on event and service schedule.
• Ability to work 10–12 hour shifts as needed.
• Full‑time salaried; expects peak season intensity and off‑season flexibility.
• Presence required for majority of events and key service shifts.

Direct Reports

• Broadcloth General Manager
• Events Coordination Manager
• Event Captains
• All front‑of‑house event staff

Reports To

Managing Director, B&T Table

Compensation and Benefits

• Monthly Shared Revenue: 0.15% of total revenue for The Wool Factory & Broadcloth. Revenue share increases annually by 0.05%, based on company and individual performance, with a max of 0.25%.
• PTO: 15 days annually.
• Closed Thanksgiving Day, Christmas Day, and 7 days in January annually.
• Medical + employer contribution $310/month.
• Group Life Insurance.
• Simple IRA 3% match.
• Parental Leave: 12 weeks at base pay.

Application

If you are interested in applying for this position, email [e-mail] and include a cover letter and resume.