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Client-Centric Services Lead, Digital & Multimedia Design

Voice AI Space

Greater London

Hybrid

GBP 60,000 - GBP 80,000

Full time

Today
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Job summary

A leading technology firm in London is seeking a Services Lead for Digital and Multimedia Instructional Design. In this role, you will oversee service delivery, ensuring client satisfaction and project success. The ideal candidate has a Bachelor’s degree, proven experience in service management, and excellent project management skills. The position offers a hybrid work environment, competitive salary with stock options, and significant opportunities for career growth within a fast-growing startup.

Benefits

Competitive salary + stock options
Paid parental leave
25 days of annual leave + public holidays
Cycle to work scheme
Private Medical Insurance
Regular socials
Pension contribution

Qualifications

  • Experience in managing service delivery and cross-functional teams.
  • Strong strategic thinking and project management skills.
  • Excellent communication skills engaging clients and internal teams.

Responsibilities

  • Serve as the primary point of contact for clients, ensuring satisfaction.
  • Oversee the execution of service delivery on time and within budget.
  • Coordinate projects ensuring alignment with client goals.

Skills

Client relationship management
Project management
Data-driven decision making
Multimedia content creation
Communication skills

Education

Bachelor’s degree in Business or related field

Tools

Salesforce
Job description
A leading technology firm in London is seeking a Services Lead for Digital and Multimedia Instructional Design. In this role, you will oversee service delivery, ensuring client satisfaction and project success. The ideal candidate has a Bachelor’s degree, proven experience in service management, and excellent project management skills. The position offers a hybrid work environment, competitive salary with stock options, and significant opportunities for career growth within a fast-growing startup.
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