Client-Centric Services Lead, Digital & Multimedia Design

Voice AI Space; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm in London is seeking a Services Lead for Digital and Multimedia Instructional Design. In this role, you will oversee service delivery, ensuring client satisfaction and project success. The ideal candidate has a Bachelor’s degree, proven experience in service management, and excellent project management skills. The position offers a hybrid work environment, competitive salary with stock options, and significant opportunities for career growth within a fast-growing startup.

Benefits

Competitive salary + stock options

Paid parental leave

25 days of annual leave + public holidays

Cycle to work scheme

Private Medical Insurance

Regular socials

Pension contribution

Qualifications

• Experience in managing service delivery and cross-functional teams.
• Strong strategic thinking and project management skills.
• Excellent communication skills engaging clients and internal teams.

Responsibilities

• Serve as the primary point of contact for clients, ensuring satisfaction.
• Oversee the execution of service delivery on time and within budget.
• Coordinate projects ensuring alignment with client goals.

Skills

Client relationship management

Project management

Data-driven decision making

Multimedia content creation

Communication skills

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Job description

A leading technology firm in London is seeking a Services Lead for Digital and Multimedia Instructional Design. In this role, you will oversee service delivery, ensuring client satisfaction and project success. The ideal candidate has a Bachelor’s degree, proven experience in service management, and excellent project management skills. The position offers a hybrid work environment, competitive salary with stock options, and significant opportunities for career growth within a fast-growing startup.