Field Network Technician – Water Supply & Customer Focus

Thames Water Utilities Limited; Highworth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A major UK water supply company is seeking a Network Service Technician to maintain & resolve issues in their clean water network, ensuring minimal disruption. The role offers exposure to customer service and technical problem-solving while driving between job sites. A starting salary of £29,000 per annum, 38 hours per week, benefits include annual leave and a generous pension scheme. Ideal for individuals with a clean driving license, strong customer service skills, and a positive attitude.

Benefits

Annual Leave - 24 days, increasing with service

Performance-related pay

Generous Pension Scheme

Enhanced Maternity Leave

Access to health and wellbeing benefits

Qualifications

• Strong customer service experience in a dynamic environment.
• IT literacy and good time management.
• Plumbing, water mains, or leakage experience advantageous.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Skills

Customer service experience

Problem-solving

IT literacy

Time management

Positive attitude

Education

Full UK driving license

Plumbing or leakage experience

Job description

A major UK water supply company is seeking a Network Service Technician to maintain & resolve issues in their clean water network, ensuring minimal disruption. The role offers exposure to customer service and technical problem-solving while driving between job sites. A starting salary of £29,000 per annum, 38 hours per week, benefits include annual leave and a generous pension scheme. Ideal for individuals with a clean driving license, strong customer service skills, and a positive attitude.