Purchasing & Sales Operations Manager

Select Technology Systems Ltd; Whetsted; Hybrid; GBP 45,000 - GBP 55,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking a Purchasing and Sales Operations Manager to oversee client management, drive profitability, and ensure customer satisfaction. This role requires strong commercial acumen and experience in IT sourcing and procurement, alongside team leadership abilities. The position offers a hybrid working model, competitive salary between £45,000 and £55,000, and various employee perks including bonus days off and a fun work environment.

Benefits

26 days holiday

Company events

Company pension

Referral programme

Ride2Work Scheme

Free fruit and soft drinks

Discounts through Perkbox

Qualifications

• Strong commercial acumen with proven experience in IT sourcing and procurement.
• Proven people leader with the ability to coach and develop high-performing teams.
• In-depth knowledge of hardware, software, licensing, and connectivity models.

Responsibilities

• Oversee management of client requests including quoting, ordering, and fulfilment.
• Ensure all requests are actioned within agreed timescales.
• Maintain high service levels with the goal of achieving 100% customer satisfaction.

Skills

Commercial acumen

Negotiation skills

Data-driven approach

Supplier management skills

Communication skills

Team leadership

Process oriented

Education

Relevant degree or professional qualification

Tools

ConnectWise Procurement Module

ConnectWise CPQ

Sage 50

Job description

Depending on your experience and qualifications.

We offer a hybrid work model balancing office collaboration with remote flexibility.

9:00 – 5:30 Mon – Fri

We may ask you to be flexible on this, but we are equally flexible.

At Select Technology, we don’t just deliver IT support – we empower businesses to modernise, secure, and streamline through smart, strategic technology solutions.

We’re looking for a high-energy, self-motivated Purchasing and Sales Operations Manager to help us grow, drive margins, efficiency and customer satisfaction through competitive sourcing across technology and connectivity, and shaping strategy as part of the Management Team.

What you’ll be doing

• Oversee day-to-day management of client requests including quoting, ordering, and fulfilment.
• Ensure all requests (client and internal) are actioned within agreed timescales.
• Maintain consistently high service levels with the goal of achieving 100% CSAT feedback.
• Minimise returns, refunds, and delivery errors through proactive quality management.

Commercial accountability

• Own commercial performance, ensuring maximum profitability on each transaction while remaining competitive in the market.
• Deliver agreed monthly and annual revenue and margin targets through effective forecasting pricing strategy and strong commercial discipline.
• Proactively identify and implement strategies to increase client engagement, wallet share and lifetime value across hardware, software, subscriptions and services.
• Work closely with Technical Account Managers, Service Desk and Projects teams to identify, shape and convert subscription and transactional sales opportunities.
• Use customer and supplier data to identify growth opportunities, optimise commercial outcomes and support informed strategic decision making.

Operational excellence

• Own and manage procurement and quoting systems (ConnectWise Procurement Module, ConnectWise CPQ, Sage 50 integrations, and related connectors).
• Develop, document, and maintain Source & Supply processes, ensuring consistency and scalability.
• Provide training and guidance to the Source & Supply team to ensure best practice and compliance.
• Lead, coach, and develop the Source & Supply team, fostering a culture of accountability and service excellence.
• Contribute to business strategy and decision‑making as an active member of the management team.
• Identify and implement continuous improvement initiatives to enhance efficiency, profitability, and client experience.

Key Performance Indicators (KPIs)

• Client Satisfaction: Maintain 100% CSAT or agreed target.
• Financial Targets: Achieve monthly and annual revenue and profit targets.
• Operational Efficiency: Reduction in returns/refunds; timely responses to all requests.
• Process & Compliance: Up‑to‑date documentation, effective use of ConnectWise and Sage systems.
• Team Performance: High engagement, development and delivery against goals.

What will you bring to the table?

Skills & experience

• Strong commercial acumen with proven experience in IT sourcing and procurement, supported by a highly analytical and data‑driven approach.
• Commercially aware and outcome focussed, with strong negotiation and supplier management skills to drive value, margin and risk mitigation.
• Persuasive and confident communicator, able to influence stakeholders and partners at all levels.
• In‑depth knowledge of hardware, software, licensing, subscription and connectivity models.
• Hands‑on experience with procurement and quoting systems such as ConnectWise Procurement and CPQ, and Sage 50 or equivalent.
• Proven people leader with the ability to coach, motivate and develop high‑performing teams.
• Process oriented and detail focused, with a continuous improvement mindset and a drive for operational excellence.
• Strong collaborator, able to work effectively across technical, commercial and management teams.

The nitty‑gritty details

• Base Salary: £45,000 – £55,000, Depending on your experience and qualifications.
• Flexible hybrid working, 26 days holiday, strong culture of growth & innovation.
• Our working hours are 9:00 – 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for events.

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team is looked after while providing a framework and incentives to enable everyone to fulfil their potential.

People first mentality

Our customers come first and so do our team. We pay fairly and more often than not you’ll get an annual pay increase.

Flexible and fun work environment

We work hard, but we also have a lot of fun along the way. We’re supportive and understand that life happens. If you need to clock off early for something personal, or work from home an extra day every now and again we’re happy to oblige. We even offer 2 days paid leave if you need time off to look after a poorly child or relative.

The best of the best

We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we’ll pay for your training to get you to the next level and pay you the market rate for your new skills.

Wait, there’s more?!

• Well, actually, it’s 26 as you get a bonus day off for your birthday too!
• Every year we try to pay out a bonus to recognise everyone’s efforts.
• Every 3 months we all get together to do something fun, and it’s all on Select!
• Like to cycle? We offer a Ride2Work Scheme.
• It wouldn’t be an IT company without a games room. Pool, darts, arcade machine – lunch breaks never looked so fun!
• Help yourself to free fruit and soft drinks.
• Posh coffee and hot chocolate at the click of a button – your caffeine cravings will be satisfied!
• If you introduce new clients or staff, you’ll get a bonus.
• You’ll get Perkbox discounts on things like cinema tickets, restaurants and the gym.
• Plus pizza, lots and lots of random pizza!

Just check out our video for what life is like at Select…

We can’t wait to hear from you! We’re dedicated to building teams as diverse as our customers and we encourage candidates of all backgrounds to apply. If you require accommodations or have questions at any point during the application or interview process, just let us know.

Job type: Full‑time

Salary: £45,000 to £55,000 per year,
Depending on your experience and qualifications.

Schedule: Monday to Friday 9:00 – 17:30

Work Location: Hybrid in Paddock Wood or home

• Company events
• Company pension
• Referral programme
• Hybrid Working – minimum of 3 days in the office per week