Customer Adviser

Newcastle Financial Advisers Limited; Newcastle upon Tyne; On-site; GBP 14,000 - GBP 16,000; Part time

Job summary

A financial services company in Newcastle upon Tyne seeks a part-time Customer Adviser to engage with customers, understand their financial needs, and assist with transactions. The role emphasizes strong people skills, empathy, and teamwork. No prior financial services experience is needed, as we offer comprehensive training. You will enjoy benefits such as a corporate bonus, pension scheme, and 25 days' annual leave, promoting a supportive work environment.

Benefits

Corporate bonus scheme

Pension scheme

Annual performance-related pay reviews

Colleague mortgage scheme

Electric car salary sacrifice scheme

Life assurance

Health cash plan

Free onsite gym

25 days' annual leave

Qualifications

• No prior experience in financial services is required.
• Desire to learn and develop new skills is essential.

Responsibilities

• Engage with customers to understand their financial needs.
• Process transactions at the counter and assist with account openings.
• Collaborate with colleagues to deliver outstanding customer experience.

Skills

Strong listening skills

Empathy

Teamwork

Customer relationship building

Job description

**Job Posting Title**Customer Adviser - Part Time**Salary Band**£14,315 - £15,931A1 Gen**Job Description****About the role**If so, our Customer Adviser role could be the perfect fit for you.Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!The hours of work are 21 hours per week working Monday, Thursday and Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).**About You**Being great with people and building relationships with customers are top of your skills list.Strong listening skills and the ability to empathise are equally as important.A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. Financial* Corporate bonus scheme (on target 5%, up to a maximum 10%)* Pension scheme (up to 9% employer contribution)* Annual performance related pay reviews* Colleague mortgage scheme* Electric car salary sacrifice scheme* Life assurance (4x salary) and income protection* Access to our financial advisers* Access to a range of high street and online discountsWork/Life Balance* A 21 hour weekly contract* 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)* The option to buy and sell up to 5 days’ holiday* Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and Wellbeing* Access to a health cash plan through a Medicash scheme* Access to an employee assistance programme* Free onsite gym at our Cobalt head office and access to discounted gyms* Two paid volunteering days’ each year* Cycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Building Society