Global Member Experience Program Lead (VoC & QA)

WeWork; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global workspace solutions company in London is seeking a Member Experience Global Program Manager to lead and optimize Voice of the Customer (VoC) platforms, including Qualtrics. The successful candidate will manage program governance, develop insights, and provide training for team adoption. Ideal candidates have over 3 years of experience in customer experience analytics and understand stakeholder engagement. This role promises a dynamic work environment within an innovative team.

Qualifications

• 3+ years of experience in Voice of the Customer (VoC) programs.
• Deep understanding of feedback systems and customer experience analytics.
• Exceptional communication skills to influence cross-functional partners.

Responsibilities

• Act as the global lead for Qualtrics and Oditly, managing the future roadmap.
• Design and implement new survey methodologies as product lines evolve.
• Lead Text Analytics and verbatim feedback analysis to uncover actionable insights.

Skills

CX Program Expertise

Stakeholder Engagement

Operational Mindset

Adaptability

Precision & Detail

Tools

Qualtrics

Customer Engagement Management software

SQL

Job description

A global workspace solutions company in London is seeking a Member Experience Global Program Manager to lead and optimize Voice of the Customer (VoC) platforms, including Qualtrics. The successful candidate will manage program governance, develop insights, and provide training for team adoption. Ideal candidates have over 3 years of experience in customer experience analytics and understand stakeholder engagement. This role promises a dynamic work environment within an innovative team.