Cluster Delivery Manager

Nomad Digital; Newcastle upon Tyne; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading connectivity solutions provider is seeking an experienced Cluster Delivery Manager for their Newcastle office. The role entails overseeing project delivery while also managing a portfolio of technical projects. The ideal candidate will possess a solid background in project management, excellent communication skills, and the ability to navigate ambiguity. Experience within the railway industry is preferred. The company promotes a collaborative environment and is committed to diversity and inclusion.

Qualifications

• Experience managing multiple technical projects.
• Knowledge of IT Networks and Systems.
• Fluent in English; French and Spanish are an asset.

Responsibilities

• Oversee project delivery and client relationships.
• Identify and resolve project risks and issues.
• Ensure projects adhere to time, cost, and quality standards.
• Work collaboratively with cross-functional teams.

Skills

Project Management

Customer Facing Skills

Negotiation Skills

Leadership

Attention to Detail

Effective Communication

Education

University degree in technical/business/project management

PMP certification

Job description

Overview

Nomad are on the lookout for an experienced Cluster Delivery Manager to join our global Delivery division.

The role of Cluster Delivery Manager involves wearing two hats: Cluster Delivery Manager and Project Manager. As a Cluster Delivery Manager, which constitutes 30% of the role, the individual is responsible for overseeing the successful delivery of a portfolio of projects within the designated region, ensuring adherence to Nomad Policies and Procedures. This includes maintaining high standards in all areas, managing client relationships, and ensuring projects are completed on time, safely and within budget, and to the required quality standards. The remaining 70% of the role involves directly leading and executing projects as a Project Manager. This includes organizing and maintaining rigorous control over all projects, reporting progress, addressing and resolving project issues, and ensuring effective communication between all stakeholders. The Cluster Delivery Manager will also be the first point of escalation for issues within the portfolio and will work closely with other business leaders to secure necessary resources and ensure timely collection of cash. Additionally, the job will require travel from time to time, with occasional extended stays abroad for certain projects.

This role is a hybrid role based in our Newcastle, UK office.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers – in more than 40 countries – Nomad designs, builds, deploys and manages passenger Wi‑Fi and on‑board passenger infotainment systems. Nomad also provides remote online condition‑based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward‑thinking, fast‑growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of teamwork and trustworthiness.

Essential Duties

• Undertake the role of Project Manager on a number of projects and/or tenders
• Fully accountable for the portfolio of projects allocated within the region, ensuring successful delivery to the agreed time, cost and quality
• Organizing and maintaining a rigorous control on all projects, reporting progress in line with company policies
• Good communication between all stakeholders both internally and externally
• Maintain key relationships with all stakeholders both internally and externally
• Be the first point of escalation for issues within your portfolio
• Work with other business leaders to ensure the timely collection of cash
• Identifying, addressing and resolving project issues
• Identifying and monitoring project risks (threats and opportunities), planning and implementing responses to them and responding to other issues that might affect the projects within the portfolio
• Working with departmental heads to secure the necessary provision of resources
• Developing and managing individuals and teams
• Collaborate with cross‑functional leaders across the organization to support the Company strategy and goals
• Look to develop and improve on company processes
• Project close out
• English mandatory, French and Spanish are an asset

Qualifications

• University degree either technical / business / project mgmt. or equivalent professional experience
• Preferably PMP certified or able to demonstrate at least significant project management experience
• Membership of a Professional Technical society or institution

Experience

• An experienced manager who is used to working on multiple technical projects
• Working within the railway environment
• Knowledge of IT Networks and Systems
• Result/achievement oriented
• Structured approach & planning skills
• Customer Facing Skills
• Concise communication style
• Quality and process oriented
• Negotiation skills
• Able to work with ambiguity
• People management skills
• Direct and influential Leadership
• Understanding of the applied SW and HW technologies and their implementation methodologies
• Commercial/legal understanding related to project execution
• Experienced at project planning and reporting
• Understanding of business planning within a matrix organisation
• Excellent experience in performance and line management of highly skilled teams and managers

Key Behaviours

• Outstanding interpersonal skills
• Attention to detail
• Ability to work well in pressurized situations
• Ability to work to set deadlines to a defined objective structure
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders
• Ability to think proactively in a fast‑paced environment
• Ability to multitask effectively ensuring timelines are met
• Comfortable working individually or as part of a team

Key competencies as standard

Collaborative, Team player, Supportive, Passionate, Professional and Accountable

Our Commitment

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email [e-mail].