Customer Success Manager

Alteryx Inc.; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading data analytics company in London seeks a Senior Customer Success Manager to drive customer success through strategy and relationships. You will leverage your data and analytics expertise to ensure long-term retention and value realization for key customers. This role requires strong problem-solving skills and the ability to advocate for customer needs. Expect a dynamic environment where your contributions will help clients achieve their goals with Alteryx's tools and services.

Qualifications

• 3+ years of experience with data analytics for strategic business decisions.
• Proven customer-facing experience with the ability to represent the voice of the customer.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Build and foster strong relationships with customers.
• Act as a strategic advisor to assigned customers.
• Conduct enablement sessions for Alteryx products.

Skills

Data analytics

Customer relationship management

Problem-solving

Commercial acumen

Training and enablement

Tools

Alteryx

Analytics platforms

Job description

Customer Success Manager page is loaded## Customer Success Managerlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R11666We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.Alteryx has an immediate opportunity for a talented Senior Customer Success Manager (CSM). This customer-facing role will capitalise on your business acumen, technical depth, personal skills, and passion for customer outcomes to drive measurable value from the Alteryx Analytics & AI Platform.As a Senior CSM, you will own the post-sales success motion for a portfolio of key customers, acting as a trusted advisor who aligns Alteryx’s AI, automation, and analytics capabilities to customer business objectives. You will lead customer moments that matter, across onboarding, adoption, value realization, executive alignment, and expansion – using realised value to secure long-term retention and advocacy. **Responsibilities:*** Building & Fostering Strong Relationships – Be the strategic and technical interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success* Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services. Delivering Regular and effective Business Reviews with your key stakeholders.* Driving Advocacy - Build deep relationships with key customer stakeholders; to capture and share Business Value that leads to the creation and nurture of Alteryx Advocates & Champions* Commercial Acumen – Understand the Commercial landscape of your customers and our offerings; forecasting risk & growth to improve the predictability of our business.* Landscape Knowledge – You bring an understanding of the Data, Analytics and AI landscape to keep Alteryx front-of-mind for Customers on their journey.* Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities* Active Account Management – Create and deliver success plans for your portfolio of accounts and proactively work with customers to establish and achieve critical goals.* Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products* Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.**Qualifications*** 3+ years of work experience with data and analytics used specifically for strategic business decisions* Experience in Alteryx or similar analytics platform* Proven customer-facing experience. Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer* Exceptional analytical and problem-solving skills including ability to figure out how things should work. A creative self-starter who will find new and creative ways to bring value to customers* Growth Mindset; you tackle uncertainty with positivity and bring a strong entrepreneurial spirit and a passion for excellence* Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customers journey* Ability to make data and analytics approachable, engaging, and fun in a virtual environment* A listener who is empathetic, customer-oriented, and attentive to their needsAs part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.***If you require reasonable accommodation as part of the recruiting process, please contact*** ***[e-mail]***