Spare Parts Lead

inMusic Brands, Inc.; Ash Vale; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading music technology company is seeking a Spare Parts Lead in Ash Vale, UK. This role involves managing the Global Parts Team, ensuring timely processing of orders and support tickets, and collaborating across departments. Candidates should have leadership experience, excellent communication skills, and familiarity with SAP and Power BI. The position offers a range of employee benefits including annual leave, private healthcare, and a training allowance.

Benefits

24 days annual leave

Private healthcare

Pension scheme

Employee Assistance Programme

Cycle To Work scheme

Staff discount on products

£1,000 annual training allowance

Sick pay

Qualifications

• 3-5 years of leadership experience, preferably in spare parts or inventory management.
• Strong communication, organizational, analytical, and problem-solving skills.
• Familiarity with music technology and inMusic products is a plus.

Responsibilities

• Lead the Global Parts Team and delegate tasks.
• Monitor stock levels and ensure timely processing of tickets.
• Provide timely resolutions for parts-related inquiries.
• Analyze inventory reports and follow up on back orders.
• Collaborate with other teams to resolve challenges.

Skills

Leadership experience

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Technical knowledge of electronics

Tools

SAP

Power BI

Job description

Spare Parts Lead

Department: Technical Support

Employment Type: Full Time

Location: Ash Vale, UK

Description

Reporting to the European Service Manager, the successful candidate will play a pivotal role in enhancing customer satisfaction across our global marketplaces. The job holder will be responsible for managing our global parts team, ensuring that support tickets are resolved within SLA and orders are fulfilled in a timely manner while preserving inventory integrity. The successful candidate will be proactive in helping to resolve escalated enquiries and will collaborate cross-departmentally to ensure outstanding order lines are allocated and fulfilled at the earliest opportunity.

Key Responsibilities

• Lead the Global Parts Team; including task delegation & training.
• Oversee daily operations within the team, including monitoring stock levels, reviewing the ticket queue and implementing strategies to ensure all tickets and orders are processed within SLAs.
• Serve as the primary point of escalation for parts-related enquiries and providing timely and effective resolutions.
• Generate and analyse reports on inventory status and open back orders; and follow up with action items to resolve open lines.
• Proactively find solutions when parts are not available, such as locating alternatives, coordinating with internal teams, or escalating issues as needed.
• Collaborate with wider CX, Service & Planning teams to overcome challenges and move projects forward.

Skills, Knowledge and Expertise

• Proven experience in a leadership role (3-5 years), leading a similar size team or larger. Experience with spare parts or inventory management is preferred but not essential.
• Excellent communication, organizational, analytical and problem-solving skills, with experience presenting data-driven insights (e.g., Excel pivot tables, review analysis) to senior management.
• Passion for music technology and familiarity with the inMusic product portfolio, or a keen interest in learning the technical aspects of audio products.
• Good technical knowledge of electronics, schematics, BOMs and the different types of parts/components.
• Experience with SAP and Power BI is essential.

Benefits

• 24 days annual leave (plus public holidays)
• Private healthcare
• Pension scheme
• inMusic UK Employee Assistance Programme
• Cycle To Work scheme
• Staff discount on inMusic products (for personal use only)
• £1,000 annual allowance for training and development
• Sick pay