Outbound Operations Manager

MandM Direct Limited; Moreton on Lugg; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading logistics company in the UK seeks an Outbound Operations Manager to oversee operational excellence in a dynamic environment. This hands-on role focuses on managing a large team, driving performance, and ensuring service levels are met. The ideal candidate will have proven experience in a managerial capacity, strong commercial awareness, and excellent organisational skills. This position includes competitive salary and benefits, and is an excellent opportunity for confident operational leaders.

Benefits

Competitive Salary

Company bonus

Career Growth

Employee Discounts

Employee shop on-site

Company Pension

Generous Holiday Allowance

Birthday Delight

Free Parking

Health & Wellbeing programme

Qualifications

• Proven experience in a managerial role managing large teams (100+) within an operational environment.
• Experience managing formal performance management processes.
• Strong financial and commercial awareness with excellent organisational skills.

Responsibilities

• Lead and support the day-to-day operational performance of the Outbound function.
• Effectively manage labour, equipment and resource to deliver targets.
• Drive performance through coaching, feedback and hands-on leadership.

Skills

Managerial experience

Financial awareness

Organisational skills

Team management

Job description

About The Role

Outbound Operations Manager

Moreton on Lugg, Herefordshire, United Kingdom

Type: Fixed Term Contract (Up to 18 months)

Working Pattern: Monday-Friday Office Hours (40 Hours per week)

The Opportunity

We are looking for an experienced Operations Manager to join our distribution centre at an exciting time for MandM Direct. This is a hands‑on leadership role, supporting the operations manager to deliver operational excellence across our Outbound department. While driving performance, developing employees and ensuring service levels and commercial targets are consistently achieved.

This role offers real responsibility, visibility and influence within a fast paced logistics environment, along with the chance to build capability and leave a lasting impact. This opportunity is ideal for a confident operational leader who enjoys driving results.

Who Are We?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off‑price retailers. We offer our customers fantastic value by partnering with companies we have built long‑term relationships with, enabling us to offer our customers big household names and up‑and‑coming brands, giving fantastic value all year round. As our business continues to grow we are recruiting for a talented Operations Manager to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More Than a Role

• Competitive Salary: Your talent deserves recognition.
• Company bonus: We succeed, you benefit.
• Career Growth: Opportunity to grow.
• Employee Discounts: Stay stylish with our exclusive discounts.
• Employee shop on-site: where you are able to bring up to 3 guests.
• Company Pension: Secure your financial future.
• Generous Holiday Allowance: Enjoy 5 weeks of well‑deserved breaks. You even have the option to buy an extra week.
• Birthday Delight: Take your special day off to celebrate YOU.
• Free Parking.
• Health & Wellbeing programme; we’ll look after you.

The Role Scope

• Lead and support the day‑day operational performance of the Outbound function, ensuring KPI’s, service levels and budgeted costs are achieved.
• Effectively manage labour, equipment and resource to deliver shift and departmental targets.
• Drive performance through all outbound activities through coaching, feedback and hands‑on leadership.
• Ensure accurate and timely inventory movement through the goods out operation.
• Own the procurement of consumables and maintain control of carrier assets.
• Manage performance, capability and sickness in line with company procedures.
• Promote and maintain a strong health and safety culture.
• Ensure adequate investigations and reporting of all accidents, near misses by MandM employees, agency workers and contractors are in line with company policy and training.
• Supporting and managing the team in line with all relevant Company Policies, Procedures, legislative requirements and codes of practice.
• Represent the department in internal and external meetings as required.
• Ensure safe site practices at all times are adhered to and processes followed.

About You

• Proven experience in a managerial role managing large teams (100+) within an operational environment.
• Experience managing formal performance management processes.
• Strong financial and commercial awareness, excellent organisational skills with the ability to balance competing priorities.

About Us

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The People

• Integrity
• Teamwork
• Accountability
• Entrepreneurial approach