Business & Events Assistant

Northern Ireland Water Limited; Belfast; Hybrid; GBP 25,000 - GBP 27,000; Full time

Job summary

A professional services company in Antrim is looking for a Business & Events Assistant to enhance customer experience through effective communication and administration. You will interact with customers, assist in event management, and provide support across various teams. The position requires 2-3 years of experience in customer service, strong organizational skills, and proficiency in Microsoft Office. This is a hybrid role offering professional growth and training opportunities.

Qualifications

• 2-3 years of experience in a customer-facing role.
• Strong technical confidence with Microsoft Office and online event platforms.
• Excellent verbal and written communication skills with a professional tone.

Responsibilities

• Serve as the first point of contact for customer enquiries.
• Assist with event sales and manage post-event activities.
• Build strong relationships by responding to needs efficiently.

Skills

Customer service skills

Organizational skills

Communication skills

Technical confidence in Microsoft Office

Adaptability

Tools

Microsoft Office

HubSpot

Job description

Business & Events Assistant

£25K - £27K

Antrim Based / Hybrid working

MCS Group is delighted to be working with a professional services company based in Antrim to recruit a Business & Events Assistant to join their team.

The successful individual will work closely with colleagues across Events, Finance and Marketing, playing a key role in the customers overall experience. This is a supportive role offering practical experience in customer service, marketing, events administration and business systems. You will receive structured training and guidance, with the opportunity to build confidence and skills over time.

Key responsibilities:

• First point of contact for all customer and delegate enquiries across email, HubSpot ticketing and phone.
• Provide clear, friendly and professional guidance from initial enquiry through to post event follow up, including support with event sales enquiries.
• Build strong relationships by anticipating needs, resolving queries efficiently and offering a personalised experience.
• Assist with and finalise event sales, issue booking confirmations, joining instructions, reminders and follow-up communications in a timely and consistent manner.
• Support post-event activities and additional updates.

Essential Criteria:

• Advanced working knowledge of Microsoft Office with strong technical confidence, including virtual working tools and online event platforms.
• Minimum 2-3 years' experience in a customer-facing role.
• Highly organised and efficient, with ability to manage competing priorities and meet deadlines.
• Excellent verbal and written communication skills, with a warm, professional and confident tone.
• Experience working with financial data, invoices, payments or reconciliation as part of a wider role.
• Reliable, flexible and adaptable, with a positive and professional attitude.
• Willingness to take full ownership and be a dependable point of contact.

To speak in absolute confidence about this position please send an up to date CV via the link provided or contact Zara Waring, Specialist Consultant at MCS Group on 028 969 355 27

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all.