Neo Bank Ops Lead: Scale, Fraud Prevention & CX Excellence

Shou; Greater London; On-site; GBP 120,000 - GBP 160,000; Full time

Job summary

A growing neo bank in Greater London is seeking an experienced Chief Operating Officer (COO) to lead its operations. The ideal candidate will have over 12 years of experience, including 5 years in an executive role, particularly with credit card portfolios. Responsibilities include implementing operational strategies, managing fraud detection processes, and ensuring compliance with regulatory standards. Strong leadership and operational improvement skills are essential for enhancing customer experience and productivity.

Qualifications

• 12+ years of experience, with at least 5 years in an executive role.
• Experience with credit card portfolio management.
• Proficient in manual and automated processes.

Responsibilities

• Implement and enhance strategies for collections.
• Utilize fraud detection technologies.
• Oversee omnichannel customer support operations.
• Ensure compliance with regulatory requirements.

Skills

Operational efficiency enhancement

Engineering mindset

Operational risk knowledge

Customer experience focus

Leadership abilities

Workflow optimization

Data-driven insights

Job description

A growing neo bank in Greater London is seeking an experienced Chief Operating Officer (COO) to lead its operations. The ideal candidate will have over 12 years of experience, including 5 years in an executive role, particularly with credit card portfolios. Responsibilities include implementing operational strategies, managing fraud detection processes, and ensuring compliance with regulatory standards. Strong leadership and operational improvement skills are essential for enhancing customer experience and productivity.