Partner Matters Operations Manager

BDO Llp; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading accountancy and business advisory firm is seeking an experienced Partner Matters Operations Manager in London. You will oversee HR services for around 550 partners, ensuring smooth operations and effective communication across the firm. Ideal candidates will possess strong communication skills, a proven track record in HR service delivery, and a commitment to continuous improvement. The role emphasizes stakeholder engagement and process enhancement, aiming to foster an agile and collaborative work culture at the firm.

Benefits

Agile working opportunities

Continuous professional development programs

Collaborative and modern workspaces

Qualifications

• Experience working in HR at manager level in a professional services environment.
• Proven track record of service delivery.
• Commitment to continuous improvement.

Responsibilities

• Oversee HR services for circa 550 partners.
• Establish relationships with key stakeholders in HR and finance.
• Identify opportunities for process improvement and operational efficiency.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Team collaboration

Education

Education to degree level (preferred)

Tools

HR systems (preferably Workday)

Job description

Partner Matters Operations Manager page is loaded## Partner Matters Operations Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19537**Ideas | People | Trust**We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.**We’ll broaden your horizons**The Partner Office team, is responsible for partner HR and partner planning matters and supports the Executive Board with ad hoc projects.**We’ll help you succeed**Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.The Partner HR Operations Manager is responsible for managing HR services for a large group of partners, focusing on key lifecycle events as well as other firm-wide partner processes. This role involves ensuring smooth operations, maintaining data accuracy, and fostering effective communication with senior stakeholders across the firm.You’ll also be responsible for:Operational Management:* Oversee the partner HR services function for circa 550 partners, including lifecycle events such as partner joiners and retirements.* Ensure the effective management of firm-wide partner processes, such as performance management, with a focus on accuracy and timeliness.* Maintain accountability for data integrity and the quality of Partner Office systems.Stakeholder Engagement:* Establish and maintain relationships with key stakeholders, including HR, finance, and other business units.* Act as a liaison between the Partner Office and other departments to ensure seamless communication and collaboration.* Process Improvement:* Identify opportunities for process improvement and operational efficiency, leveraging technology and best practices.* Support change management efforts to implement new processes and systems within the Partner Office.Team Support:* Assist in the development of the Partner Office team, fostering a culture of continuous learning and professional growth.* Provide regular feedback and support to team members.Decision Making:* Make informed decisions to resolve issues and queries, ensuring practical outcomes.* Deputise for the Head of Partner Office as required, demonstrating leadership and decision-making capabilities.You’ll be someone with:* Ideally (but not essential) education to degree level.* Experience working in HR at manager grade, ideally within a professional services environment, with a proven track record of service delivery.* Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential.* Strong communication and interpersonal skills, with the ability to engage effectively with senior stakeholders.* Problem-solving skills and the ability to manage unexpected challenges.* Ability to work collaboratively within a team environment.* Commitment to personal and professional development, with a focus on continuous improvement.You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.**We’re in it together**Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.**We’re looking forward to the future**At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitionsWe’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.