Dispatchers

Jet2careers; City of Edinburgh; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading airline company is seeking a Customer Helper-Dispatcher at Edinburgh Airport. This role involves facilitating aircraft turnaround, assisting customers during check-in, and ensuring safety protocols. Applicants should have experience in Ground Operations and possess a full UK Driving Licence. Key benefits include competitive pay, free parking, and colleague discounts. Flexibility is required as shifts cover 24/7 operations.

Benefits

Hourly rate of £16.17 plus unsociable hours allowance

Free Car Parking

Colleague discounts on holidays

Paid training course

Annual pay review

Qualifications

• Previous experience within a Ground Operations/Airside environment.
• Understanding of the aircraft turnaround process.
• Full UK Driving Licence and ability to pass a Medical at the airport.

Responsibilities

• Facilitate aircraft turnaround, coordinating with multiple teams.
• Perform pre-flight checks and prepare loading documentation.
• Welcome customers at check-in and assist them efficiently.
• Operate in a safe manner and maintain a safe working environment.

Skills

Strong teamwork skills

Organisational skills

Positive and conscientious approach

Job description

Salary: £16.17 per hour plus £4.04 per hour unsociable shift allowance

Contract Type: Fixed Term

Overview

At Jet2.com we are proud to deliver a VIP service to our customers. We have a fantastic opportunity as a Customer Helper-Dispatcher at Edinburgh Airport!

As a member of our Ground Operations Team at Edinburgh Airport, our Dispatcher colleagues play an essential role in ensuring the safe and efficient turnaround of our aircraft as well as taking on customer facing duties, assisting our customers with the check in process, managing queues and offering assistance as they arrive at the airport.

What will you do as a Dispatcher?

• Facilitate our aircraft turnaround, working with all teams involved in the turnaround, including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams
• Perform pre-flight check requirements, preparing accurate loading documentation including trim calculations and loading instructions
• Work to legal regulations and company requirements; operate all equipment in a safe manner and maintain a clear and safe working environment for you and your colleagues
• Welcome customers as they arrive for check-in, offering assistance and support at both self-service kiosks and manned check-in desks, while also managing queues efficiently
• Ensure the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values

This role is available on a 37.5 hour per week fixed term contract basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

What Skills/Experience Will I Need?

The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos. You will also have -

• Previous experience within a Ground Operations/Airside environment
• An understanding of the technical aspects of the aircraft turnaround process
• A positive and conscientious approach
• Strong teamwork skills and the ability to organise and prioritise effectively to ensure the safety of our customers, yourself and your team
• For all our airside roles you must hold a full UK Driving Licence and the ability to pass a Medical, administered by the airport

What Can We Offer You?

We offer our valued Dispatch colleagues a range of benefits including:

• Hourly rate of £16.17 per hour plus £4.04 per hour for unsociable hours (between 11:00pm - 04:59am)
• Free Car Parking for all our colleagues at the airport
• Rest areas to relax during breaks and free refreshments during your shift
• Recommend a Friend scheme (£250 for successful referrals) and pension scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Annual pay review, Red uniform, paid training course and much more

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!