Facilities Manager: Lead Maintenance & Resident Experience

Native Group; Croydon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading community management company in Croydon is seeking a skilled Facilities Manager to oversee the maintenance team and ensure high standards of safety, appearance, and functionality of various properties. The role involves leadership, compliance management, and a commitment to excellent customer service. Strong candidates will possess facilities management experience, customer service skills, and proficiency in relevant IT tools. Join a passionate team dedicated to creating thriving communities and enjoy a range of benefits including a company pension and employee assistance programs.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Proven experience in a facilities or maintenance management role.
• Strong customer service skills in a resident-facing environment.
• Excellent written and spoken English.

Responsibilities

• Lead the maintenance team, delegating and supervising daily operations.
• Oversee inspections, repairs, and general upkeep of apartments and communal areas.
• Ensure statutory obligations and compliance requirements are met.

Skills

Facilities or maintenance management experience

Customer service skills

Strong IT skills (MS Word, Excel, Outlook)

Excellent communication skills

Organised and efficient

Job description

A leading community management company in Croydon is seeking a skilled Facilities Manager to oversee the maintenance team and ensure high standards of safety, appearance, and functionality of various properties. The role involves leadership, compliance management, and a commitment to excellent customer service. Strong candidates will possess facilities management experience, customer service skills, and proficiency in relevant IT tools. Join a passionate team dedicated to creating thriving communities and enjoy a range of benefits including a company pension and employee assistance programs.