Scheme Manager

Sanctuary Group; Swindon; On-site; GBP 22,000 - GBP 24,000; Full time

Job summary

A community-focused housing organization is hiring a Scheme Manager in Swindon, England. This role involves managing the building and residents, promoting their well-being, and ensuring compliance with housing regulations. The successful candidate will have strong numeracy and literacy skills, preferably an understanding of elderly care, and the ability to manage key stakeholder relationships. This full-time position offers a competitive salary package including generous annual leave and additional benefits.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks for inclusion

Responsibilities

• Encourage residents to maintain well-being and independence.
• Ensure compliance with legislative and regulatory requirements.
• Promote resident involvement and provide information on local services.
• Manage relationships with stakeholders and service providers.
• Coordinate local services to maintain safety and cleanliness.
• Provide administrative support for housing services.
• Assist with budget setting and monitoring.

Skills

Numeracy and literacy to GCSE Grade C

Experience with older people

Knowledge of key needs and services for residents

Deadline management and prioritizing

Problem solving and effective solutions

Ability to maintain computerized information

Education

GCSE Grade C or above in English and Maths

Job description

Company Information

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Operation: Sanctuary Independent Living Service

Closing Date: 17/02/2026

Requisition: 227222

Role Details

£22,329 - £23,020 per year

33 hours per week

The Scheme Manager is an essential role within the team. Working from an office based at the scheme, managing the building and residents, you would be part of a team of 12 scheme managers located in the South West, reporting to a Housing Officer who works remotely.

The role of Scheme Manager will include:

• Encourage residents to maintain their well‑being and independence through the effective delivery of high‑quality, safe and value‑for‑money housing support services that meet their identified needs and organisational objectives
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Promote resident involvement and provide information on local community services and agencies to promote well‑being and independence
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations
• Provide administrative support for the delivery of high‑quality and value‑for‑money housing services, including maintaining accurate records and supporting resales
• Assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery

Skills and experiences

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Working knowledge of working to deadlines and prioritising work loads
• Some experience of problem solving and implementing effective solutions, including referrals as needed
• Ability to interpret and maintain computerised information and documentation

Why work for us?

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £22,329 per annum (rising to £23,020 per annum after 12 months, subject to satisfactory performance)

Additional Information

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion & Equality

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.>

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Building Equality and Diversity