Strutt & Parker - Head of Office, Norwich

Strutt & Parker LLP; Norwich; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading estate agency in Norwich seeks an experienced Head of Office to lead their Sales team. This role involves achieving financial targets, driving KPIs, and maintaining strong client relationships. Applicants should have substantial leadership experience and a proven track record in business development. The company offers competitive benefits including private medical cover, flexible leave options, and a vibrant work culture that prioritizes diversity and inclusion.

Benefits

Private medical cover

30 days annual leave

Gym discounts

Bonus scheme

Company car allowance

Qualifications

• Solid experience in heading up a Sales team.
• Highly driven and target oriented.
• Able to work at a strategic level with a network of senior contacts.
• Experience of coaching and mentoring others.

Responsibilities

• Leading and managing the Sales team.
• Achieving personal and team financial targets.
• Monitoring and driving team KPIs.
• Maintaining and building client relationships.
• Proactive in developing new business.

Skills

Leadership

Sales management

Client relationship management

Business development

Coaching and mentoring

Job description

Strutt & Parker - Head of Office, Norwich

The role

An exciting opportunity has arisen for an experienced Director to head up our successful Estate Agency team in Norwich.

Key Responsibilities

• Leading and managing the Sales team

• Achieving personal and team financial targets and budget

• Monitoring and driving team KPIs and individual targets

• Monitoring (in conjunction with local COT) status of deals within KYC

• Ensuring delivery of timely and high quality advice and transactions to clients

• Undertaking business planning activities in line with business line and company strategy

• Accurately forecasting fees for the office/region

• Assisting in developing initiatives to improve revenue and profitability

Clients and Business Development

• Maintaining and building client relationships

• Proactive in developing new business

• Monitoring service to clients via regular reviews and promptly rectifying any shortfall in quality

• Identifying and following up on any cross selling opportunities

• Maintaining a strong pipeline of clients and properties

• Internal and external networking

People

• Motivating the team, setting clear objectives and leading new initiatives to maximise performance

• Instilling an ethos of focus on business development in the team

• Ensuring a consistent and high quality service

• Actively communicating to the team and supporting the vision of the Residential business line

• Coaching/mentoring of team members

• Delegating effectively to provide challenge and learning for the team

• Keeping abreast of market developments and sharing these regularly with the team and business as required

Experience

• Solid experience in heading up a Sales team

• Highly driven and target orientated

• Able to work at a strategic level and maintains a network of senior contacts and decision makers

• Self starter and can work with little supervision and, where appropriate, under pressure

• Experience of coaching/mentoring others

• Has external recognition and is influential in the market

• Displays an understanding of confidentiality issues and the use of discretion

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Apply online through BNP Paribas Careers.

Stutt & Parker and the wider BNP Paribas is passionate about building inclusive culture where everybody feels they belong and can thrive.

We celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.

We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.

We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please [e-mail]

Our employee networks

We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.

We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.

To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report .

• 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
• 80% of employeesfeel they are treated with respect

Community

We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.

Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.

Employee Networks

Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:

• MixCity- gender equality network
• Ability Network- raises awareness of disability related issues
• Early Careers Network- provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
• Pride- creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
• Multicultural- focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
• Parents & Carers- helps create an effective support infrastructure to working families