Customer Service Lead

FMG Repair Services Limited; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading Accident and Collision Repair company is seeking an experienced Service Advisor to join their busy team in Mitcham, UK. Responsibilities include booking customer vehicles for service, managing financial transactions, and ensuring a high level of customer experience. The ideal candidate will possess a full UK Manual Driving Licence and have strong communication and organizational skills. This role offers a competitive salary up to £35,000 plus bonus opportunities, alongside attractive benefits including annual leave, life assurance, and a pension scheme.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays and a birthday day off

Life assurance

Vehicle-leasing schemes

Pension and save-as-you-earn share scheme

Retailer discounts through Benefits App

Well-being services including mental health support

Financial Wellbeing app for managing pay

Qualifications

• Experience in a customer-facing role, preferably in automotive service.
• Ability to handle financial transactions with precision.
• Strong communication skills to liaise with customers and teams.

Responsibilities

• Book customer cars in for repair.
• Prepare job cards and provide progress reports.
• Allocate courtesy cars and manage financial transactions.

Skills

Customer service

Financial transaction handling

Communication

Organization

Education

Full UK Manual Driving Licence

Job description

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Reference: FEB20263095

Expiry date: 12:58, Tue, 3rd Mar 2026

Location: Mitcham

Benefits: superb

Salary: up to £35,000 + bonus OTE

This is an exciting opportunity for an experienced Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.

As part of a team of specialist Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a (insert job title) at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.